Annalisa Raneri
London,United Kingdom
Summary
Bilingual International Communication professional with over ten years of experience in the hospitality and customer service industry. Strong communication and organizational skills. Able to work to timely demands and effectively manage multiple workloads and to deliver outstanding customer service with professionalism and efficiency at all times.
Overview
16
16
years of professional experience
Work history
Head Receptionist
Gaucho - Charlotte Street
London, United Kingdom
01.2022 - 04.2026
- Manage front desk operations, handling calls, emails, and guests enquiries efficiently.
- Utilise OpenTable and Triple Seat to manage bookings and optimise floor plans to maximise seating efficiency and guest satisfaction.
- Provide training for new team members
- Manage staff rota scheduling to maintain effective coverage and operational efficiency
- Utilise feedback management tools to analyse and respond to restaurant reviews
- Coordinate operations for private parties and events to ensure seamless execution and guest satisfaction.
- Develop and increase rapport with regular guests to foster loyalty and repeat business.
- Enhance guest engagement at Film Cub event through creative costume designs and interactive activities.
Team Leader
Zizzi
London
12.2016 - 09.2021
- Greeting and escorting customers to their tables
- Manage bookings
- Process bill payments and daily cash-out procedures
- Guarantee an exceptional level of service according to standards set by the company
Floor Supervisor
Rhubarb - Royal Albert Hall
London
06.2015 - 12.2016
- Supervise the daily operation of the restaurant
- Ensure high standards of service at all the times
- Resolve customer complaint regarding food and service
- Assign duties and responsibilities to employees in accordance with work requirement
- Provide training to the new team members
- Handle cash procedures and end of the day cashing up
Team Leader
Spaghetti House
London
06.2010 - 02.2015
- Welcome customers on arrival
- Take food and drinks orders with personal recommendation
- Ensure guests satisfaction at all the times
- Collect payments from customers
Education
Bachelor Honours Degree - International Communication
Languages And Literature University of Catania
CataniaHigh School Diploma - Tourism Enterprise/Business Operator
Technical Institute For Commercial And Tourist Service Providers
Taormina (Italy)Hotel and Conference Tour Operator Certificate -
Hotel Caparena
Taormina, ItalySkills
- Excellent communication and customer service skills
- Friendly and engaging personality
- Positive attitude and behaviours
- Strong sense of responsibility
- Organisational / managerial skills
- Adaptive to change and ability to multi-tasking
- Team player and Interest in lifelong learning
PERSONAL SKILLS
Italian
Native
English
Proficient (C2)
Spanish
Advanced (C1)
References
References available upon request.
Timeline
Head Receptionist
Gaucho - Charlotte Street
01.2022 - 04.2026
Team Leader
Zizzi
12.2016 - 09.2021
Floor Supervisor
Rhubarb - Royal Albert Hall
06.2015 - 12.2016
Team Leader
Spaghetti House
06.2010 - 02.2015
Bachelor Honours Degree - International Communication
Languages And Literature University of Catania
High School Diploma - Tourism Enterprise/Business Operator
Technical Institute For Commercial And Tourist Service Providers
Hotel and Conference Tour Operator Certificate -
Hotel Caparena