Summary
Overview
Work History
Education
Skills
Languages
Reference
Declaration
Timeline
Generic

Anna Kyewa Owusu

Birmingham

Summary

Proven Medical Sterilisation Technician with a strong track record of enhancing operational efficiency at B. Braun Sterilog through automation and strict adherence to safety protocols for over 10 months. Demonstrated excellence in customer service at Lands Commission, significantly improving client satisfaction and loyalty. Proficient in Microsoft Office Suite, skilled in multitasking, and known for exceptional attention to detail, thriving under pressure to deliver outstanding results.

Overview

2
2
years of professional experience

Work History

Medical Sterilsation Technician

B Braun Sterilogs
06.2024 - Current
  • Maintain a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Actively participate in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Enhance operational efficiency, automating repetitive technical tasks where possible.

Medical Sterilsation Technician

B Braun Sterilogs
11.2023 - 05.2024
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Ensured reliable network connectivity, closely monitoring system performance and making adjustments as needed.

Customer Service Representative

Lands Commission
10.2022 - 09.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and customer satisfaction of 80% .
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated daily with product team to communicate customer feedback, resulting in product enhancements.

Education

Master of Science - Project Management

The University of Law
Birmingham, United Kingdom
10.2024

Master of Science - Facilities Management

Kwame Nkrumah University of Science And Technology
Ghana
11.2023

Bachelor of Technology - Estate Management

Kumasi Technical University
Ghana
09.2020

Skills

  • Attention to Detail
  • Customer Service
  • Works Well Under Pressure
  • Multitasking and Organization
  • Active Listening
  • Data Entry
  • Microsoft Excel
  • Call Center Operations
  • Scheduling
  • Follow-up skills
  • Administrative Support
  • Microsoft Office Suite

Languages

English
Advanced
C1

Reference

Available upon request

Declaration

I Anna Kyewa Owusu, declare that all information given about me is accurate and true to the best of my knowledge

Timeline

Medical Sterilsation Technician

B Braun Sterilogs
06.2024 - Current

Medical Sterilsation Technician

B Braun Sterilogs
11.2023 - 05.2024

Customer Service Representative

Lands Commission
10.2022 - 09.2023

Master of Science - Project Management

The University of Law

Master of Science - Facilities Management

Kwame Nkrumah University of Science And Technology

Bachelor of Technology - Estate Management

Kumasi Technical University

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Anna Kyewa Owusu