Annaka Heath
Summary
I am responsible, hardworking, quick learner and self-motivated individual with good interpersonal skills. I have a positive approach and keen to undertake new skills. I am flexible and so have this can-do attitude to solve problems effectively and can work on my own without supervision. I am very much team oriented, organised and confident that I can make a positive contribution to any team environment.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work history
Supervisor
Bakers and Baritas
11.2023 - 11.2024
- Cash up
- Great customers seevice
- Bake muffins and make productions
- Make coffee
- Dealt with customer complaints
- Work on the tils
- Problem solving
- Being organised
- Train new staff
- Ensure Food Hygiene practice is in line with the policy
Team Member
Merkur Slots
06.2022 - 07.2023
- Dealing with customers complaints
- Promote Advertisement
- Customer Care
- Cash Handling
Sales Assistant
Farmfoods
03.2020 - 01.2022
- Greet Customers and serve customers
- Dealt with customers complaints
- Working on tils
- Keep the shop and floor tidy
- Res-stock shelves
- Defrost freezers
Back of House
Leon
04.2017 - 05.2018
- Food preparation
- Inventory
- Wash the dishes
- COSHH (Control of Substances Hazardous to Health) control
- Food Safety
Sales Assistant
North London Hospice
09.2016 - 03.2017
- Ensure high levels of customer satisfaction through excellent sales service
- Maintain outstanding store condition and visual merchandising standards
- Maintain a fully stocked store
- Ascertain customers needs and wants
- Welcome and greet customers
- Keep up to date with product information
Domiciliary Carer
Individualised Care Ltd
05.2016 - 09.2016
- To enable and / or assist individuals to remain in the community, to be supported and maintained safely in their own homes and thereby enhance the quality of life
- Encouraging your service user’s individuality and independence
- Assisting other care workers and professionals to provide care for your service user
Care Assistant
Care UK
11.2013 - 02.2016
- To look after the physical, emotional, cultural and social needs of the Clients using a person centred approach
- To observe and promote the Client’s choice, independence, dignity, privacy, fulfilment and other rights
- To create and maintain good professional relationships with Clients, their family and friends and other stakeholders
- To actively support other Care Workers
- To adhere to all regulatory and statutory obligations and Caring Hand’s policies, procedures and guidelines
- To actively market Caring Hands and promote a positive, personal and professional profile, ensuring the good reputation of Caring Hands at all times
Activity Assistant
Fit for Sport
06.2011 - 06.2012
- Assist in planning programmes and lessons /sessions effectively
- Help to inspire children and young people to develop and lead healthy active lifestyles
- Support the monitoring, assessing and reporting on progress and achievement of children and young people
- Ensure children and young people are kept safe at all times
- Ensure clients receive the best possible service in line with company service standards
- Support session / lesson leaders in the management and organisation of sessions /lessons
- Help to deliver programmes, activities and tasks efficiently and effectively
Education
BTEC National in ICT Level 3 -
College of NE London
09.2009 - 07.2011
BTEC Diploma in ICT Level 2 - undefined
College of NE London
09.2008 - 07.2009
CXC GCSES Equivalent - undefined
High School
09.2004 - 07.2008
References
References available on request.
Timeline
Supervisor
Bakers and Baritas
11.2023 - 11.2024
Team Member
Merkur Slots
06.2022 - 07.2023
Sales Assistant
Farmfoods
03.2020 - 01.2022
Back of House
Leon
04.2017 - 05.2018
Sales Assistant
North London Hospice
09.2016 - 03.2017
Domiciliary Carer
Individualised Care Ltd
05.2016 - 09.2016
Care Assistant
Care UK
11.2013 - 02.2016
Activity Assistant
Fit for Sport
06.2011 - 06.2012
BTEC National in ICT Level 3 -
College of NE London
09.2009 - 07.2011
BTEC Diploma in ICT Level 2 - undefined
College of NE London
09.2008 - 07.2009
CXC GCSES Equivalent - undefined
High School
09.2004 - 07.2008
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