Summary
Overview
Work history
Education
Skills
Timeline
Generic

Annais (Annie) Luck

Newcastle-under-Lyme,Staffordshire

Summary

  • Charismatic and driven individual with background in customer service and hospitality. Possesses strong communication and problem-solving skills, paired with ability to work well under pressure. Aims to create memorable experiences and contribute to thriving bar environment.
  • Well-versed in hospitality industry with focus on bartending. Deliver exceptional customer experiences and maintain smooth bar operations. Utilise deep knowledge of mixology, specialist spirits and custom drinks. Quick learner with ability to remain calm under pressure.
  • Customer-focused bar professional with conversational skills, drinks knowledge and dedication to guest safety. History of keeping bar profitable and fun place for customers.
  • Dependable bartender and waitress consistently keeps bar clean, stocked and inviting for guests. Focused on customer satisfaction and encouraging repeat business. Knowledgeable about range of beverages and always ready to learn about new options.
  • Shows excellent communication and interpersonal skills to build trust with people from diverse backgrounds.
  • Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
  • Prepared to learn quickly and support team.
  • Dedicated and dependable individual with strengths in communication and emotional intelligence.
  • Focused on using comprehensive education and training to build career foundation.
  • Seeks out opportunities to gain deeper understanding and direct experience.
  • Detail-oriented team player.
  • Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • Hardworking and passionate with strong organisational skills eager to secure entry-level position.
  • Ready to help team achieve company goals.

Overview

4
4
years of professional experience
2021
2021
years of post-secondary education

Work history

Front of House, Bartender and Waitress

Bull and Swan Hotel, Restaurant and Pub
Stamford, Rutland
05.2024 - Current
  • Adapted quickly to different situations maintaining efficiency even under pressure.
  • Communicated clearly with kitchen staff for seamless coordination of food orders.
  • Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
  • Collaborated with team members to provide seamless service during busy periods.
  • Trained new staff members effectively, ensuring top-notch service standards were maintained.
  • Maintained a clean and organised bar, enhancing customer satisfaction.
  • Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
  • Created an inviting atmosphere through friendly interaction with customers.
  • Provided excellent service to customers, resulting in repeat business.
  • Coordinated seating arrangements for efficient restaurant management.
  • Communicated effectively with kitchen staff to ensure timely delivery of meals.
  • Enhanced guest experience with a friendly and helpful attitude.
  • Delivered consistent professional service whilst handling multiple tasks simultaneously.
  • Promoted special offers or events to increase awareness among customers.
  • Managed cash transactions accurately, ensuring accurate financial records.
  • Contributed to team success by maintaining cleanliness and organisation in work areas.
  • Ensured smooth operation of the front desk by managing reservations and walk-ins.

THEATRE SUPPORT ASSISTANT

NHS LEICESTERSHIRE
Leicester, Leicestershire
10.2023 - 08.2024
  • Prepared operating room for specific surgery requirements.
  • Evaluated theatre equipment to determine cleanliness and readiness for use.
  • Prevented theatre disruptions by stocking supplies and equipment in line with surgical needs.
  • Created safe environment for staff and patients by overseeing adherence to Covid-19 infection control measures.
  • Replenished operating rooms with linens and supplies to maintain consistent stock.
  • Evaluated patient safety by conducting respiratory, cardiac and haemodynamic monitoring.
  • Maximised productivity by preparing specialist equipment, devices and drugs needed for anaesthetic phase.
  • Collaborated with surgical teams and medical professionals regarding patient medications.
  • Provided needles, instruments and swabs needed before surgery.
  • Responded to hand motions to immediately assist surgeons.
  • Examined pulse rate, blood pressure and temperature of patient to determine readiness for surgery.

Restaurant Waitress

Prezzo Italian Restaurant
Corby, Northamptonshire
04.2021 - 04.2023
  • Shared product knowledge to make targeted recommendations, upsell products and boost transaction value.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.
  • Provided attentive, professional front-of-house service by checking reservations and showing guests to correct tables.
  • Participated in staff meetings to discuss specials, menu changes and group reservations.
  • Adhered to health and safety regulations by examining food quality and maintaining cleanliness.
  • Confirmed legal drinking ages and discontinued service to intoxicated guests.
  • Sprayed used crockery and cutlery items with hot water to loosen and remove food residue ahead of washing.
  • Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.

Podiatry Assistant

Uppinham Podaitry
Uppingham, RUT
08.2022 - 08.2022
  • Work experience supporting Lead Podiatrist
  • Adhered to healthcare legislation to maintain consistency and high standard of care across services.
  • Complied with best clinical practice and data confidentiality protocols.

Education

Doctor of Medicine - Medicine

Keele University
Newcastle-under-Lyme, Staffordshire
09.2024 -

A Level Chemistry, A Level Biology and A Level Art

Harington School
Oakham
09/2021 - 06.2023

GCSEs - GCSEs

Uppingham Community College
Uppingham
09/2016 - 06.2021

Skills

  • Excellent interpersonal skills
  • Attentive listener
  • Emotional resilience
  • Data confidentiality
  • Food hygiene
  • Multidisciplinary teamwork
  • Hygiene standards adherence
  • Alcohol service etiquette
  • Beer pouring proficiency
  • Entertainment aptitude
  • Alcohol law familiarity
  • Mixology expertise
  • Proper garnishing techniques
  • Composure under pressure
  • Social perceptiveness
  • Outstanding customer service
  • COVID-19 hygiene measures
  • Upbeat, outgoing and positive
  • Organised and reliable
  • Highly responsible and reliable
  • Exemplary hygiene standards
  • Problem solving
  • Product inventory maintenance
  • Cleaning requirements

Timeline

Doctor of Medicine - Medicine

Keele University
09.2024 -

Front of House, Bartender and Waitress

Bull and Swan Hotel, Restaurant and Pub
05.2024 - Current

THEATRE SUPPORT ASSISTANT

NHS LEICESTERSHIRE
10.2023 - 08.2024

Podiatry Assistant

Uppinham Podaitry
08.2022 - 08.2022

Restaurant Waitress

Prezzo Italian Restaurant
04.2021 - 04.2023

A Level Chemistry, A Level Biology and A Level Art

Harington School
09/2021 - 06.2023

GCSEs - GCSEs

Uppingham Community College
09/2016 - 06.2021

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Annais (Annie) Luck