Anna Gwozdz
London
Summary
Driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales. Talented Telemarketer successful at generating leads, gaining new customers and building loyalty from first contact. Motivated Telemarketer highly successful at handling inbound and outbound sales calls using scripted communications. Learns systems and program details to resolve issues and offer best-in-class service. Creative Microblading Artist professional with 4 years of experience delivering top-notch services. Multi-talented with skills in Microblading and Henna. Known for interpreting client wishes for personalized results.
Dynamic seller focused on delivering highest standards customer service. Thinks critically with can-do attitude for successful retail operations.
Overview
8
8
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work History
Microblading Artist
self-employed
London
01.2020 - Current
- Sold products and related merchandise according to customer service techniques and professional selling skills
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario
Retail sales assistant
Inditex
London
08.2021 - 09.2021
- Enhanced customer satisfaction by providing exceptional service and addressing queries.
- Assisted customers in product selection for increased sales.
- Collaborated with other team members for streamlined shopping experience.
- Accomplished store cleanliness by routinely tidying displays and shelves.
Telemarketer Sales Representative
Skyline Investment Group LTD
London
01.2017 - 12.2019
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing
- Recorded contact information of customers and potential customers in internal database
Education
BA - Graphic Design
SWPS University
09.2012 - 06.2015
Microblading Artist - Permanent Make up
Gina Microblading Academy
London /2019 - 12.2019
UAL CSM Dressmaking Short Course - Fashion
University of Arts London: Central Saint Martins
London /2022 - /2022
UAL Fashion Portfolio Intermediate Short Course - Fashion
Uiversity of Arts London: Central Saint Martins
London /2024 - /2024
UAL Introduction to Fashion Design Short Course - Fashion
University of Arts London: Central Saint Martins
London /2021 - /2021
Skills
- Social Communication&Psychology
- Outbound and inbound calls
- Appointment Scheduling
- Professional communication
- Product and service knowledge
- Scripted calls
- Esthetical
- Marketing familiarity
- Sales target achievement
- Technical product understanding
- Effective listening
- Confident communicator
Certification
- Microblading Artist, 12/19
Affiliations
- Fashion, Art, Healthy Lifestyle, Yoga, Music, Trends
Languages
English
Fluent
Polish
Native
Timeline
Retail sales assistant
Inditex
08.2021 - 09.2021
Microblading Artist
self-employed
01.2020 - Current
Telemarketer Sales Representative
Skyline Investment Group LTD
01.2017 - 12.2019
BA - Graphic Design
SWPS University
09.2012 - 06.2015
- Microblading Artist, 12/19
Microblading Artist - Permanent Make up
Gina Microblading Academy
/2019 - 12.2019
UAL CSM Dressmaking Short Course - Fashion
University of Arts London: Central Saint Martins
/2022 - /2022
UAL Fashion Portfolio Intermediate Short Course - Fashion
Uiversity of Arts London: Central Saint Martins
/2024 - /2024
UAL Introduction to Fashion Design Short Course - Fashion
University of Arts London: Central Saint Martins
/2021 - /2021
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