Annabel May Rose
Mansfield,Nottinghamshire
Summary
Highly ambitious professional with 9 years experience in the travel and tourism industry strong and a proven track record in back-to-back sales, administration, and finance. Experienced time management skills and great at identifying complex problems and implementing effective solutions. Passionate for delivering excellent customer service, even in a pressurised work environment. A great team player with a positive attitude, and dedicated to a continued career growth within the travel industry.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Travel Sales Consultant
Bolsover Cruise Club
Chesterfield, Derbyshire
11.2024 - Current
- Taking enquiries over the phone and email for multiple cruise lines.
- Advised clients on worldwide cruise holidays, tailoring packages to individual preferences and budgets.
- Delivered exceptional customer service both over the phone and via email, building long-term relationships and repeat business.
- Met and exceeded sales targets through in-depth product knowledge, upselling opportunities, and efficient use of booking systems.
- Maintained up-to-date awareness of cruise lines, itineraries, and travel regulations to provide expert guidance.
- Handled administrative tasks, such as managing client bookings, processing payments, updating customer records and ensuring all documentation met industry and regulatory standards.
Bar Server
Virgin Voyages
Resilient Lady, East Midlands
04.2023 - 10.2023
- Delivered exceptional, friendly and fast service in various bars located around the ship.
- Readied passengers for voyages with comprehensive safety talks and demonstrations.
- Complete knowledge of all bar menus onboard, liquor brands, glassware, and garnishes of each drink.
- Provided beverage information to sailors & promoting drinks and upselling premium brands.
- Complete knowledge of all cruise services/ features and activations for sailor inquires.
International Cabin Crew Member
British Airways
London
02.2019 - 06.2022
- Participated in pre-flight meetings to comprehend duty and position of flight attendants during flight.
- Maintained calmness and composure during emergency situations.
- Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
- Addressed questions and resolved issues and complaints.
- Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
- Prepared and submitted flight reports regarding issues or concerns to management.
- Delivered the highest level of service to passengers in both economy and business class.
- Responsible for promoting and selling a range of onboard products including food, beverages, and duty-free items.
Lifeguard
Center Parcs
Nottingham, East Midlands
09.2015 - 07.2019
- Observed swimmers attentively, quickly responding to risks and concerns and handled any challenging behaviour.
- Conducted safety drills and simulations to ensure preparedness for emergencies.
- Performed successful pool rescues, remaining calm and effective under pressure.
- Responsible for selling a range of products and services, including swimming accessories (e.g. goggles, armbands), locker tokens, and activity bookings. This role involved handling cash/card transactions, maintaining product displays, and delivering excellent customer service to guests
Passenger Service Agent
Jet 2
Nottingham, East Midlands
08.2018 - 10.2018
- Checked in passengers according to company standards to include check-in, collecting passports / other documents and issuing boarding cards.
- Maintained accurate records of discussions/correspondence with passengers and communicates any complaints to the manager.
- Provided information and assistance to passengers and dealt with any inquiries.
- Performed boarding gate duties in line with airline schedule.
- Monitored security and maintained operational protocols.
- Checked-in luggage and confirmed carry-on items met security requirements.
Education
Diploma of Higher Education - Travel and Tourism Level 2&3
West Nottinghamshire College
Mansfield 09/2015 - 07/2018
High School Diploma -
The Dukeries Academy
Newark 09/2010 - 07/2015
Skills
- Outgoing, positive and open minded
- Great team player
- Time management
- Back to Back sales
- Administration
- Finance/ Transaction Handling
- Strong communication (verbal and written skills)
- Geographical knowledge of worldwide destinations and cruise lines
- Great at identifying complex problems and implementing effective solutions
- IT literate
Certification
- STCW - Crowd Management, Crisis Management & Human Behaviour,Fire Prevention & Fire Fighting,Personal Survival Techniques, Personal Safety & Social Responsibility, Elementary First Aid and Proficiency in Security Awareness
- British Airways International Cabin Crew Training Certificate.
- NPLQ Lifeguard Certificate.
Timeline
Travel Sales Consultant
Bolsover Cruise Club
11.2024 - Current
Bar Server
Virgin Voyages
04.2023 - 10.2023
International Cabin Crew Member
British Airways
02.2019 - 06.2022
Passenger Service Agent
Jet 2
08.2018 - 10.2018
Lifeguard
Center Parcs
09.2015 - 07.2019
Diploma of Higher Education - Travel and Tourism Level 2&3
West Nottinghamshire College
09/2015 - 07/2018
High School Diploma -
The Dukeries Academy
09/2010 - 07/2015
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