Annabelle Victoria Smith

My current role with Immedicare focuses on contract retention and growth. Responsible for working with commissioning partners past the point of initial deployment, ensuring key objectives are delivered and supporting recommissioning strategy into the next contract term period.

Member of the Immedicare Senior Management team and Operational Management team, continually striving to develop our 24/7 clinical assessment service for care homes, aligning where possible with current NHS and health and social care directives.

Managing the Relationship Team to oversee successful project delivery and appropriate use of the Immedicare service.

• Managing a remote national team of Relationship Managers whose role is to be the single point of contact between NHS customers, internal teams across a joint venture partnership, and service users
• Co -chair of Operational Management meeting
• Service development and planning
• Ensuring engagement across all NHS contracts
• Addressed customer complaints promptly, ensuring customer satisfaction and retention.
• Gathering feedback and responding or gathering responses from across the joint venture organisations
• Streamlined operations, leading to increased team performance.
• Provided consistent leadership to maintain high levels of team performance and satisfaction.
• Coordinated with various departments for seamless workflow.
• Maintained up-to-date knowledge of NHS directives and customer objectives, enabling informed decision-making processes.
• Achieved higher team efficiency with regular training and mentoring sessions.
• Ensured adherence to company policies, resulting in fewer discrepancies and conflicts.

• Increasing utilisation of Immedicare service through in person and remote training and encouragement
• Implemented innovative ideas for better relationship management practices.
• Coordinated with cross-functional teams, ensured smooth project execution.
• Managed national customer accounts to build and maintain relationships between NHS customers and service users
• Analysed customer feedback, made necessary improvements in service delivery.

Running a clinic within a popular complementary therapy centre, managing a wide range of patient healthcare needs through the practice of:

Acupuncture, Cupping, Acupressure, Massage, Indian Head Massage, Reflexology, Aromatherapy