Annabelle Elizabeth Cottam
Northampton,Northamptonshire
Summary
I am a well-spoken individual with a confident and result driven approach to any role. I have demonstrated expertise in Recruitment and Construction Customer Services. I have experience in all administrative duties, Customer Service, Training and Development of new staff. I am known for excellent problem – solving, teamwork and communication. I have a consistent ability to deliver high quality results in a fast-paced environment. I can leverage data, technology and strategic thinking to support business goals to drive continuous improvement. I am a positive individual who works well as a team Lead or alone. I am committed to adding value to any environment with an ability to learn new processes and systems quickly.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Client Services Executive
My Build Estimate
Northampton, Northamptonshire
08.2024 - Current
- Provided comprehensive product knowledge to clients for informed decision making.
- Utilised advanced CRM systems efficiently for effective client management.
- Identified opportunities for upselling and cross-selling, adding value to the company's offering.
- Orchestrated successful conflict resolution strategies, promoting positive client relations.
- Collaborated with cross-functional teams to meet diverse client needs.
- Maintained accurate records of all communications and transactions made with the customers.
- Implemented feedback mechanisms for enhanced service quality.
- Delivered consistent follow-ups post services and sales, ensuring complete customer satisfaction.
- Analyzed customer complaints and implemented corrective actions accordingly.
- Established strong client relationships through excellent communication skills.
- Streamlined internal processes for improved client service efficiency.
- Enhanced client satisfaction by resolving complex issues swiftly.
- Took initiative in proposing new ideas or improvements within the team for better efficacy.
- Confidently handled customer enquires and transactions within high volume call environment.
- Proactively channelled customer feedback to relevant departments to promote continuous process improvement.
- Provided first line operational support to all points of purchase by email and telephone.
- Led and managed administrative staff to maintain smooth daily operations.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Nurtured strong client relationships to boost satisfaction and loyalty.
Recruitment consultant
Teaching Personnel
Northampton, Northamptonshire
06.2023 - 07.2024
- Formulated effective job descriptions for various roles across industries.
- Offered guidance around interview preparation techniques to registered candidates, enhancing their chances of success.
- Maintained regular follow-up with placed candidates to ensure their smooth transition into new roles.
- Provided constructive feedback to unsuccessful candidates post interviews, aiding their future job search efforts.
- Upheld strict confidentiality of all client and candidate information as per data protection guidelines.
- Managed relationships with hiring managers to understand their recruitment needs and timelines.
- Coordinated interview schedules between candidates and clients, ensuring seamless communication.
- Enhanced candidate database by actively reaching out to prospective talent on professional networking platforms.
- Handled high-volume recruitments during peak seasons without compromising on quality of hire.
- Liaised with third-party vendors for conducting background checks of shortlisted candidates.
- Supported development of marketing material for promoting agency's services amongst potential clients.
- Identified potential candidates for client requirements through active sourcing methods.
- Conducted pre-interview screening calls to assess candidate suitability and interest.
- Attended regular meetings with team leads to discuss progress against targets and devise strategies for improvement if needed.
- Interviewed and hired staff fitting job and team requirements.
- Coordinated reference and background checks for compliance with right-to-work guidelines.
- Provided one-to-one coaching sessions to identify relevant training opportunities.
- Negotiated terms of employment for staff and contractor agreements.
- Enhanced workplace equality through tactical recruitment and training development.
- Advised on contract and salary obligations to meet business and employee requirements.
Client Solutions Consultant
My Talent Brand
Northampton, Northamptonshire
01.2022 - 06.2023
- Responsible for all Social Media updates
- Face to face Meet and greet of new recruits.
- Oversaw all Permit checks.
- HGV Class 1/Class 2 License checks
- Forklift Certificate Checks.
- On call for shift confirmations
- Streamlined client communications by developing and implementing effective strategies.
- Client calls to establish potential recruitment gaps.
- Managed the Contract sheet (Staff database) via Excel.
- Interviewing potential staff
- Met with Potential Recruiters to support their accounts.
- Day to day office management
- Conducted Site tours for all new recruits at various locations
- Managed all office administration.
- Managed merchandise sales – (all safety jackets/boots)
- Creation of staff badges
- Resolved complex problems using critical thinking skills, enhancing customer satisfaction levels.
- Built rapport with new and existing customers to boost client retention.
Education
Higher National Diploma - Performing Arts
Northampton College
Northampton, Northamptonshire 09.2020 - 06.2021
Diploma of Higher Education - Dance
Northampton College
Northampton 09.2018 - 05.2020
GCSEs - Core Subjects
Campion High School
Northampton, Northamptonshire 09.2013 - 05.2018
Skills
- Client relationship management
- CRM systems utilisation
- Process improvement implementation
- Time management
- Team collaboration
- Candidate assessment
- Administrative oversight
- Communication facilitation
- Critical thinking
- Initiative taking
- Coaching sessions
- Customer relation software
- Professional email etiquette
- Outbound call mastery
- Stress resistance
- Telephone mannerism
- Customer Service
- Commercial Awareness
- Assertiveness
- Call handling expertise
- Persuasive negotiation
- Customer retention strategy
- Interpersonal savvy
- Cultural awareness
- Leadership skills
- Team Leadership
- Training and Development
Affiliations
- I love dance and still do this in my spare time
- I enjoy Travel
- I workout 5 times a week and coach others in my spare time
Accomplishments
Year 11 Dance Award - Campion High School 2018
Year 10 Dance Award - Campion High School 2017
Timeline
Client Services Executive
My Build Estimate
08.2024 - Current
Recruitment consultant
Teaching Personnel
06.2023 - 07.2024
Client Solutions Consultant
My Talent Brand
01.2022 - 06.2023
Higher National Diploma - Performing Arts
Northampton College
09.2020 - 06.2021
Diploma of Higher Education - Dance
Northampton College
09.2018 - 05.2020
GCSEs - Core Subjects
Campion High School
09.2013 - 05.2018
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