Annabelle Pearson
Summary
Current MA Student, flexible and enthusiastic customer assistant focused on customer service and guest experience, excelling in communication and problem-solving. Proven ability to handle cash and operate tills efficiently, ensuring accurate transactions. Skilled in food preparation and safe food handling, with a strong focus on teamwork and collaboration in fast-paced environments. Committed to time management and reliability, consistently delivering high-quality service. Strong team player with a focus on maintaining a clean, safe, and welcoming environment,
Overview
3
3
years of professional experience
Work history
Customer Assistant
Costcutter, Swansea Students Union
Swansea
2025.09 - Current
- Delivered professional customer service and product advice
- Processed transactions accurately using till systems
- Restocked shelves and maintained organised, visually appealing displays
- Monitored inventory and assisted with stock control and deliveries
- Handled customer enquiries, returns, and complaints efficiently
- Ensured store cleanliness and compliance with company policies and health & safety standards
- Supported promotional events and in-store marketing activities
Customer Team Member
Co-op Food
Pensarn, Conwy
2024.07 - 2025.03
- Provided attentive customer support and tailored product recommendations
- Managed point-of-sale transactions with accuracy and efficiency
- Replenished stock and maintained well-presented merchandising displays
- Assisted with inventory management and receipt of incoming deliveries
- Resolved customer queries, exchanges, and concerns professionally
- Prepared and handled food items in the in-store bakery, maintaining cleanliness and adhering to food safety standards and allergen guidlines
Customer Assistant
Vue Cinemas
Leeds, West Yorkshire
2023.11 - 2024.05
- Served customers in a professional and friendly manner
- Operated tills and handled cash transactions accurately
- Checked and validated customer tickets to ensure smooth entry to screenings
- Prepared and handled food in line with hygiene standards
- Performed screen cleaning and routine maintenance tasks
- Conducted screen checks using night vision equipment
- Completed general cleaning duties to maintain a safe, tidy environment
Welcome Helpline Agent
Leeds Beckett University
Leeds, West Yorkshire
2023.07 - 2023.09
- Responded to enquiries from prospective and current students via phone and email
- Assisted with processing and arranging course offers during clearing
- Liaised with university departments to resolve student queries
- Maintained and updated student records with accuracy and confidentiality
Education
Master of Arts - Sports Communication and Journalism
Swansea University
Swansea 2025.09 -
Bachelor of Science - Broadcast Media Technologies
Leeds Beckett University
Leeds 2021.09 - 2024.07
Skills
- Customer Service & Guest Experience
- Communication
- Cash Handling
- Till Operation
- Food Preparation & Safe Food Handling
- Teamwork & Collaboration in Fast-Paced Environments
- Problem Solving & Complaint Resolution
- Time Management & Reliability
Timeline
Master of Arts - Sports Communication and Journalism
Swansea University
2025.09 -
Customer Assistant
Costcutter, Swansea Students Union
2025.09 - Current
Customer Team Member
Co-op Food
2024.07 - 2025.03
Customer Assistant
Vue Cinemas
2023.11 - 2024.05
Welcome Helpline Agent
Leeds Beckett University
2023.07 - 2023.09
Bachelor of Science - Broadcast Media Technologies
Leeds Beckett University
2021.09 - 2024.07