ANNABELLE LEVI
PLYMOUTH,DEVON
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Outgoing and friendly receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Receptionist
Emuakpor Enterprise Limited
Warri Delta State, Nigeria
02.2022 - 12.2024
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Completed data entry tasks whilst adhering to strict deadlines.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Managed over 50 phone calls per day resulting in effective communication flow within the company.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Handled appointment scheduling to ensure smooth daily operations.
- Upheld confidentiality with sensitive information handling procedures.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Maintained an organised reception area for a professional business environment.
- Maintained accurate logs of visitor entries for security purposes.
Customer service representative
AJCC Supermarket and stores Warri, Nigeria
Warri, Delta state
09.2019 - 07.2021
- Enhanced communication channels through regular updates on company policies and promotions.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Provided top-notch support for increased customer satisfaction.
- Collaborated with sales team to maximise product visibility and sales.
- Offered technical support, leading to enhanced user experience.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Assisted customers in making informed decisions by providing detailed product information.
- Improved customer satisfaction by effectively handling complaints and inquiries.
Education
Bachelor of Arts - English
Delta State University
Abraka Nigeria 01.2015 - 07.2019
Skills
- Customer service
- Telephone etiquette
- Microsoft office proficiency
- Appointment scheduling
- Mail sorting and distribution
- Time management
- Diary organisation
- Clerical tasks
- Customer relationship building
- File management
- Email communication
- Microsoft Office Suite
- Data Entry
- Fast typing speed
Affiliations
- Swimming, Reading, Cooking, Listening
Certification
ALX Virtual Assistant course
Professional Certificate in The Beginners Course in Human Resource Management by nHrp
Timeline
Receptionist
Emuakpor Enterprise Limited
02.2022 - 12.2024
Customer service representative
AJCC Supermarket and stores Warri, Nigeria
09.2019 - 07.2021
Bachelor of Arts - English
Delta State University
01.2015 - 07.2019
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