Annabel Shepherd
London
Summary
I enjoy working in fast-paced environments where my eye for detail and knowledge of textiles help create appealing displays and assist customers with informed advice. With a deep passion for textiles and a keen eye for fabric quality and design, I’ve built my retail and eCommerce experience around my love for vintage and sustainable fashion. I am eager to learn new skills and take on fresh challenges that will help me grow professionally.
Overview
5
5
years of professional experience
Work history
Deputy manager
RSPCA
Brighton
12.2024 - 03.2025
- Team Leadership & Staff Management
- Customer Service Excellence — Ensured a positive shopping experience by assisting customers and resolving queries efficiently.
- Stock Management & Merchandising — Oversaw sorting, pricing, and displaying donated items to maximize sales and maintain shop appearance.
- Cash Handling & Till Reconciliation
E-commerce Representative
Irregular Choice (Design Asylum)
Brighton
10.2023 - 11.2024
- Customer Support & Inquiry Handling
- Shopify Platform Management — Managing product listings, inventory updates, and order processing using Shopify.
- Content Management with Google Docs — Creating and organizing product information, reports, and documentation.
- Cybershopping Support — Assisting customers through the online purchasing process to ensure smooth transactions.
- Social Media Coordination — Supporting social media activities, including content sharing and customer engagement.
- Data Entry & Accuracy
Showroom Advisor
HABITAT
Brighton
07.2021 - 05.2023
- Visual Merchandising & Display Coordination — Designing and maintaining attractive showroom displays to highlight products and inspire customers.
- Interior Decorating Expertise — Offering style and design advice to customers, enhancing the showroom experience with creative interior solutions.
- GIS Online Chat Agent
- Sales & Customer Engagement — Driving sales by understanding customer needs and offering tailored product advice.
- Order Processing & Administrative Support — Handling customer orders, coordinating logistics, and maintaining
- Aura System Proficiency
- Key Holder Responsibilities
Sales Associate
To Be Worn Again
Brighton
07.2020 - 06.2021
- Warehouse Coordination — Receiving, unpacking, and managing deliveries to ensure smooth stock flow.
- Pricing & Labelling — Efficiently pricing and labelling stock items to maintain clear and attractive displays.
- Stock Sorting & Inventory Management — Sorting incoming stock, organizing warehouse deliveries, and maintaining inventory accuracy.
- Cash Handling & Till Operation
- Visual Merchandising
Education
Bachelor of Arts - Fashion Textiles
Middlesex University
London /2016 - /2019
NVQ Level 3 - Textiles
Northbrook College
/2014 - /2016
Skills
- Customer Service & Client Relations
- Sales & Upselling Techniques
- Cash Handling & Till Operation
- Stock Management & Inventory Control
- Visual Merchandising & Display Coordination
- Pricing & Labelling
- Team Leadership & Collaboration
- Order Processing & E-commerce Management
Timeline
Deputy manager
RSPCA
12.2024 - 03.2025
E-commerce Representative
Irregular Choice (Design Asylum)
10.2023 - 11.2024
Showroom Advisor
HABITAT
07.2021 - 05.2023
Sales Associate
To Be Worn Again
07.2020 - 06.2021
Bachelor of Arts - Fashion Textiles
Middlesex University
/2016 - /2019
NVQ Level 3 - Textiles
Northbrook College
/2014 - /2016
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