Annabel Pulvermacher
Student at Oxford Brookes Univesity
Horsham
Summary
Helpful and friendly Shop Assistant with commitment to supporting productivity. Good knowledge of equipment and shop processes and protocols. Dependable and focused worker with expertise in tool use. Team player skilled with money handling and customer questions. Works with team members to keep customers happy and lines under control. Focused on helping others with quality service for diverse needs.
Caring and reliable, with strong communication and problem-solving skills, combined with natural ability to connect with children. Deep understanding of fostering safe and nurturing environment, ensuring children's well-being and happiness. Committed to making positive impact in any role. Friendly and approachable individual with excellent communication skills. Builds relationships easily and encourages participation in group settings and a proactive and engaging mediator.
Overview
3
3
years of professional experience
Work History
Shop assistant
Westons Farm
Horsham, West Sussex
08.2022 - Current
- Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Guided customers to locate products or alternative items.
- Received and processed product returns.
- Helped to unpack orders
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Worked energetically to maintain efficient operations during peak trading hours.
- Helped customers obtain specialised help for refunds and exchanges.
- Requested and checked customer IDs at checkout for age-restricted products.
- Tagged products quickly and accurately with price tags and stickers.
- Built rapport with new and existing customers to boost client retention.
- Worked during Christmas- packaging orders, managing the tills, helping with Christmas tree packaging
- Fostered positive relationships with customers to enhance loyalty and retention.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Prepared products for sales floor presenting items immaculately for appealing displays.
- Completed opening and closing duties in line with established schedule.
- Delivered personalised customer service with a smile to promote return custom.
- Updated product labelling and pricing to reflect discounts and offers.
- Operated cash registers with accuracy and processed cash and card transactions.
Babysitter
Self-employeed
Horsham, West Sussex
07.2021 - Current
- Transported children to and from school in line with set schedule.
- Observed children at play to monitor behaviour and social interactions, intervening in serious conflicts.
- Arranged for entertainment and games to provide downtime between learning activities.
- Applied positive reinforcement and disciplinary techniques to improve behaviour and guide social development.
- Read stories and lead activities to help children build foundational learning skills.
- Disciplined children appropriately, upholding established rules of behaviour.
- Supervised groups of up to 6 children.
- Upheld reliable routines to minimise children's stress and anxiety.
- Developed positive, trusting relationships with groups of young children.
- Created and maintained welcoming, safe and tidy space to promote children's development.
- Helped children with personal hygiene needs and taught young children to independently complete care tasks.
- Role-modelled desired behaviours, habits and actions.
- Volunteered in a nursery in 3 different rooms: 0-2 years, 2-3 years and 3-5 years
Education
Bachelor of Science - Geography
Oxford Brookes University
Oxford, Oxfordshire 09/2024 -
A-Levels - Geography, History, French and EPQ
Christ's Hospital School
Horsham, West Sussex 09/2022 - 06/2024
GCSEs - Triple Science, Maths, English (literature and language), Geography, History, French and Drama
Christ's Hospital School
Horsham, West Sussex 09/2020 - 06/2022
Skills
Excellent communication skills
Basic mathematics
Presentation standards
Cash handling accuracy
MS Office
Positivity and enthusiasm
Product promotions
Retail software usage
Stock replenishment
Cleaning
Dispute Resolution
Product knowledge
Energetic self-starter
Electronic devices setup
Effective multitasking
Effective communication
Conflict Resolution
Team player mentality
Good numeracy
Attention to Detail
Proactive attitude
Outgoing and enthusiastic
Patience under pressure
Customer Service
Digital cash registers
Active listening
Shelf stocking
Client relationship building
Empathetic listening
Languages
French
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shop assistant
Westons Farm
08.2022 - Current
Babysitter
Self-employeed
07.2021 - Current
Bachelor of Science - Geography
Oxford Brookes University
09/2024 -
A-Levels - Geography, History, French and EPQ
Christ's Hospital School
09/2022 - 06/2024
GCSEs - Triple Science, Maths, English (literature and language), Geography, History, French and Drama
Christ's Hospital School
09/2020 - 06/2022