Annabel Clark
Winchester,Hampshire
Summary
Dedicated customer service professional with expertise in handling difficult customers and ensuring guest satisfaction. Demonstrates mastery of POS systems and serving etiquette, contributing to efficient time management and restaurant cleanliness maintenance. Skilled in assessing guest satisfaction and understanding special dietary requirements, offering flexible schedule availability to meet diverse customer needs. Committed to enhancing customer service experiences and pursuing opportunities for growth within the hospitality industry.
Overview
4
4
years of professional experience
Work history
Server
Fairmont
Whistler
03.2024 - 10.2025
- Demonstrated menu knowledge to assist patrons in meal selections.
- Managed high-volume orders to ensure timely delivery of meals.
- Delivered exceptional, friendly and fast service.
- Communicated dietary needs and allergies to kitchen staff to maintain customer safety.
- Checked on tables to ensure guest satisfaction, anticipated additional needs and happily fulfilled additional requests.
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
Sales Advisor
Roots
07.2024 - 12.2024
- Boosted brand reputation with demonstration of product knowledge.
- Educated customers on warranties and return policies for transparency.
- Facilitated smooth checkout process, enhancing customer satisfaction levels.
- Delivered excellent customer service by addressing and resolving queries.
- Monitored and refreshed displays to attract customers.
- Maintained clean, organised retail environment to enhance shopping experience.
- Resolved customer complaints efficiently improving overall shopping experience.
Veterinary receptionist
Companion Care Winchester
Winchester, Hampshire
09.2022 - 02.2024
- Handled emergency calls calmly and efficiently, directing them to appropriate staff members.
- Provided compassionate support to distressed pet owners, ensuring their comfort during visits.
- Managed appointment schedule for efficient clinic operation.
- Demonstrated excellent customer service skills when dealing with inquiries over phone or in person.
- Assisted clients with check-in and admissions paperwork prior to treatment.
Bartender
The Backroom Leeds
Leeds, North Yorkshire
03.2022 - 06.2022
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Created an inviting atmosphere through friendly interaction with customers.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Worked flexible hours, covering nights, weekends and bank holidays.
Education
Foundation Degree in Arts - Fashion and Textiles
Leed Arts University
Leeds 09/2021 - 06/2022
A-Levels - Musical Theatre and Media Studies
Barton Peveril College
Eastleigh, Hampshire 09/2019 - 06/2021
GCSEs -
The Gregg School
SouthamptonSkills
- Handling difficult customers
- Time management efficiency
- POS system mastery
- Serving etiquette
- Restaurant cleanliness maintenance
- Guest satisfaction assessment
- Special dietary requirements understanding
- Flexible schedule availability
- Customer Service
Timeline
Sales Advisor
Roots
07.2024 - 12.2024
Server
Fairmont
03.2024 - 10.2025
Veterinary receptionist
Companion Care Winchester
09.2022 - 02.2024
Bartender
The Backroom Leeds
03.2022 - 06.2022
Foundation Degree in Arts - Fashion and Textiles
Leed Arts University
09/2021 - 06/2022
A-Levels - Musical Theatre and Media Studies
Barton Peveril College
09/2019 - 06/2021
GCSEs -
The Gregg School