Summary
Overview
Work History
Education
Skills
References
Timeline
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Annabel Cann

Annabel Cann

West Molesey,Surrey

Summary

Dedicated professional with extensive expertise in customer service excellence, client relations, and account management. Proficient in e-commerce operations, CRM systems, and database administration, with a proactive approach to optimising processes and enhancing client satisfaction. Demonstrates strong interpersonal skills, effective communication, and emotional intelligence to foster positive relationships and drive team success. Skilled in training and mentoring, complemented by a First Aid certification. Committed to delivering exceptional results through self-motivation and a professional demeanour while pursuing opportunities to further develop leadership capabilities.

Overview

17
17
years of professional experience
5
5
years of post-secondary education

Work History

Customer Operations Executive

Ashleigh & Burwood London
West Molesey, UK
02.2013 - 01.2025
  • Company Overview: Ashleigh & Burwood is a home fragrance supplier and manufacturer, affiliated with companies such as The White Company, Amazon & QVC; with Operations spanning over 35 years
  • My role within the company is to provide service to trade customers, ranging from small independent gift retailers to large established garden centres such as Squires and British Garden Centre Group, and the consumers who shop there or directly through our Shopify page using my wealth of knowledge on the variety of products we produce. I was Team Leader from March 2020 - February 2023.
  • Duties include but are not limited to, processing orders for warehouse distribution, account management, chasing and collecting payments, logistics, completing dangerous goods notes, raising invoices, supporting area reps, answering and transferring all calls to the business, welcoming visitors to the building, assisting all departments when required. Managing staff, assisting in work flow and recruitment for the department.
  • I also managed the accounts for Amazon Vendor & Seller, which involves looking into any bulk buy requests, processing PO's and sales out data, arranging deliveries into the various distribution centres and creating invoices
  • In the last 6 months I have helped to develop an account with QVC, something I have been keen to take on and have really enjoyed learning something new. This includes processing all PO's, managing stock levels, returns and shipments through Rithum.
  • I also attend trade exhibition shows 2-4 times a year, this is a great opportunity to see new and existing customers face to face and strengthen relationships and see what our competitors are developing

Reservations Agent

Best Western Ship Hotel
Weybridge, UK
08.2010 - 02.2013
  • I returned back to Best Western Ship Hotel after 2 years, my duties included processing bookings through the Best Western portal and travel sites such as Booking.com, liaising with the GM and reception on a daily basis, assisting the Events manager with any special requests or bookings, such as weddings and negotiating rates for group bookings or regular guests


Optical Assistant

T H Collison
West Byfleet, UK
01.2010 - 08.2010
  • My duties included making appointments for new and existing patients, answering the phone, preparing clinics and processing NHS forms


Personal Advisor

Job Centre Plus
Weybridge, UK
03.2009 - 09.2009
  • Short term contract. My role was to interview customers at the beginning of their claim for JSA, discussing the rules of claiming and advising on what the Jobcentre can offer them to help them get back into work

Receptionist

Best Western Ship Hotel
Weybridge
03.2008 - 08.2008
  • This role was to welcome guest and assist them during their stay until check out, take payments, prepare all monies taken during my shift for banking, answer any queries by phone and email and liaise with housekeeping and the reservations team
  • I sadly had to leave due to ill health; however, they quickly reemployed me in 2010

Education

NVQ Level 1 - Animal Care

Merristwood College
Guildford, Surrey
2002 - 2003

7 GCSE's -

Jubilee High School
Addlestone, Surrey
01.1997 - 01.2002

Skills

  • Customer service excellence
  • Effective communication
  • Knowledge of crm systems
  • E-Commerce operations
  • Product knowledge
  • Training and mentoring capability
  • Proactive approach
  • First Aid certification
  • Client relations
  • Communication proficiency
  • Client communication
  • Emotional intelligence
  • Self-motivation
  • Database administration
  • Inventory control
  • Professional and mature
  • Strong interpersonal skills
  • File management
  • Account management experience

References

References available upon request.

Timeline

Customer Operations Executive

Ashleigh & Burwood London
02.2013 - 01.2025

Reservations Agent

Best Western Ship Hotel
08.2010 - 02.2013

Optical Assistant

T H Collison
01.2010 - 08.2010

Personal Advisor

Job Centre Plus
03.2009 - 09.2009

Receptionist

Best Western Ship Hotel
03.2008 - 08.2008

7 GCSE's -

Jubilee High School
01.1997 - 01.2002

NVQ Level 1 - Animal Care

Merristwood College
2002 - 2003

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Annabel Cann