Annabel Brannan
Droitwich Spa,Worcestershire
Summary
Accomplished hospitality professional with extensive expertise in customer relationship management and professional communication. Demonstrates exceptional organisational acumen and adaptability, excelling in collaborative teamwork and efficient coordination. Proficient in technical skills such as point of sale system operation, electronic ordering systems, and menu design understanding. Adept at handling difficult customers, promoting daily specials, and ensuring food safety and storage compliance. Career goal includes advancing to a leadership role within the hospitality industry to further enhance service quality and operational efficiency.
Overview
3
3
years of professional experience
Work history
Radiology Work Experience
RRPPS
Birmingham, West Midlands
05.2022 - 05.2022
- Gained in-depth exposure within a radiology department, closely collaborating with radiologists and observing advanced imaging procedures including ultrasounds, X-rays, and MRIs.
- Conducted testing and essential maintenance on complex X-ray and ultrasound machinery, ensuring operational efficiency.
- Undertook significant research into medical physics, particularly focusing on the environmental impacts of radiation and developing preventative strategies for a safer working environment.
- Authored detailed reports for the NHS and presented findings and proposed solutions to a board of senior radiologists, demonstrating strong analytical and presentation skills.
- Adapted to new situations and learned new skills quickly.
- Worked productively with team members to achieve common goals.
- Showed initiative and willingness to take on new challenges.
- Presented findings from data analysis tasks clearly to non-technical colleagues.
Industrial Cadets
Yamazaki Mazak
Worcester, Worcestershire
06.2024 - 06.2025
- Selected to participate in an intensive industrial cadet training program, gaining hands-on experience across multiple departments, including sheet metal, electrical, and marketing.
- Developed a keen understanding of the critical importance of effective communication within a prestigious industrial setting, consistently contributing to successful team projects.
- Collaborated effectively on various research tasks, culminating in a formal presentation to a company director and successful completion of the program.
- Strengthened teamwork by conducting group tasks.
- Assisted in training exercises, improving cadet performance.
- Developed safety protocols, enhancing overall unit security.
Sales Assistant (Christmas Temp)
Warren James Jewellers
Worcester, Worcestershire
09.2023 - 11.2023
- Maintained impeccable store organization and cleanliness, ensuring an appealing and professional retail environment.
- Provided diligent and friendly customer service during peak festive periods, efficiently addressing inquiries and facilitating sales.
- Responsible for merchandise restocking and display maintenance, contributing to a seamless and engaging shopping experience.
- Improved customer service by efficiently handling queries and complaints.
- Built strong relationships with regular customers for repeat business.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
Shoe Sales Specialist
Humphries (Droitwich) Ltd
Droitwich Spa, Worcestershire
11.2023 - 06.2024
- Delivered personalized fitting and sales services to a diverse clientele, from children requiring first shoes to elderly customers.
- Took a proactive role in stock management, collaborating with colleagues to optimize inventory levels and store presentation.
- Ensured the overall neatness and professional appearance of the retail space, enhancing the customer environment.
- Kept abreast of latest footwear trends to provide informed suggestions to customers.
- Ensured optimal store presentation with meticulous organisation of shoe displays.
- Handled cash register operations adeptly, minimising errors during transactions.
- Collaborated effectively with team members to meet daily sales targets.
Bioengineering Work Experience
Keele University
Keele, Staffordshire
02.2024 - 02.2024
- Engaged in an invaluable work experience opportunity, collaborating closely with lab technicians, lecturers, and doctoral students in a scientific research setting.
- Demonstrated strong independence and commitment through independent living arrangements and consistent punctuality throughout the placement.
- Gained hands-on experience with PCRs and qPCRs, and assisted in the assembly of machinery for electrospray ionization mass spectrometry.
- Received an invitation for future collaboration with post-doctorate students and Dr. Abigail Rutter on breath analysis research, recognizing strong performance and potential.
Food and Beverage Assistant
National Trust
Hanbury Hall
06.2024 - 06.2025
- Managed the daily operations across three distinct cafe locations, expertly preparing and serving a diverse range of food, beverages, and ice cream products.
- Successfully developed and introduced new menu items, enhancing the customer offering and contributing to sales.
- Completed comprehensive food safety and inclusivity training, ensuring high standards of hygiene, compliance, and customer service for all visitors.
- Consistently delivered exceptional visitor experiences, contributing to the positive reputation of a key heritage site.
- Followed strict alcohol serving laws maintaining legal compliance.
- Provided detailed menu information to customers, facilitating informed choice making.
- Trained new team members, contributing to staff proficiency.
Education
A-levels - Biology, Psychology, Diploma in Music
Droitwich Spa High School and Sixth Form Centre
Droitwich Spa, WorcestershireSkills
- Customer Relationship Management
- Handling Difficult Customers
- Complaint Handling & Dispute Resolution
- Guest Interaction & Query Management
- Customer Styling & Bespoke Consultations
- Bilingual or Multilingual Communication
- Adaptability to Diverse Customers
- Table Service & Dining Room Setup
- Food Preparation & Plating
- Beverage Preparation & Bar Service
- Menu Knowledge & Daily Specials Promotion
- Allergen & Special Diet Awareness
- Wine Serving & Drink Upselling
- Waiter Call Systems & Electronic Ordering
- Point of Sale (POS) Operation
- Payment & Refund Processing
- Stock Replenishment & Just-In-Time Control
- Product Knowledge & Recommendations
- Sales Techniques & Promotion Execution
Key Skills Customer Service & Communication Hospitality & Food Service Retail & Sales Operational Skills Technical & Equipment Soft Skills
- Returns & Exchange Handling
- Opening and Closing Procedures
- Staff Training & Supervision
- Inventory & Temperature Control
- Kitchen & Restaurant Sanitisation
- Quality Control & Food Safety Procedures
- Financial Transactions & Sales Reports Analysis
- Coffee Machine & Barista Training
- Accurate Order Taking
- Electronic Ordering Systems
- Cleaning Equipment Operation
- Event Setup & Special Event Catering
- Adaptability & Initiative
- Patience & Tolerance
- Multitasking Efficiency
- Organizational Acumen
- Professional Communication
- Flexibility in Schedule
- Reliable
- Holds a drivers licence
References
- Elizabeth Larkin, Clinical Scientist, Elizabeth.Larkin@uhb.nhs.uk
- Dr Abigail Rutter, Lecturer in Biomedical Engineering, a.v.rutter@keele.ac.uk
- Katy Cressy, Laboratory Technician, k.l.cressy@keele.ac.uk
- Graham Harris, Former Teacher, Droitwich Spa High School and Sixth Form Centre, harrisgc@droitwichspahigh.worcs.sch.uk
Affiliations
- Pianist (11 years)
- Kayaking
Languages
French
Intermediate
Timeline
Industrial Cadets
Yamazaki Mazak
06.2024 - 06.2025
Food and Beverage Assistant
National Trust
06.2024 - 06.2025
Bioengineering Work Experience
Keele University
02.2024 - 02.2024
Shoe Sales Specialist
Humphries (Droitwich) Ltd
11.2023 - 06.2024
Sales Assistant (Christmas Temp)
Warren James Jewellers
09.2023 - 11.2023
Radiology Work Experience
RRPPS
05.2022 - 05.2022
A-levels - Biology, Psychology, Diploma in Music
Droitwich Spa High School and Sixth Form Centre
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