Anna Agnieszka Burczak
Morecambe,Lancashire
Summary
Mature and responsible individual with a strong enthusiasm for learning and adapting to dynamic environments. Proven ability to work flexible hours while maintaining a confident and friendly demeanour. Demonstrated leadership qualities and a strong work ethic, contributing to efficient teamwork and positive workplace culture. Experienced in handling challenging customer interactions, developing effective communication skills and a positive approach to problem-solving.
Seasoned professional in healthcare industry with focus on providing compassionate and comprehensive support to individuals requiring care. Capable of delivering high quality personal and medical assistance, utilising in-depth knowledge of health and safety protocols. Emphasise on building strong relationships with patients and their families, fostering environment of empathy and respect.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work history
Care assistant
Thornton Residential Home
Morecambe, Lancashire
11.2024 - 07.2025
- Responded promptly to emergency situations, ensuring safety of all residents.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
- Assisted in daily living activities for enhanced patient comfort.
- Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
- Ensured safe environment by maintaining orderliness and cleanliness in the facility.
- Encouraged independence among patients whilst assisting them with tasks.
- Devised strategies for managing difficult behaviours in dementia patients, ensuring a safe environment.
Care assistant
Phoenix Healthcare
Lancaster, Lancashire
09.2024 - 11.2024
- Responded promptly to emergency situations, ensuring safety of all residents.
- Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
- Aid in mobility exercises which resulted in improved physical strength among elderly residents.
- Delivered excellent customer service by addressing concerns of patients' families.
- Assisted in daily living activities for enhanced patient comfort.
- Ensured safe environment by maintaining orderliness and cleanliness in the facility.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Facilitated smooth boarding and alighting for elderly and disabled passengers.
- Provided end-of-life care with utmost compassion and sensitivity, offering comfort during difficult times.
Packing operative
Classic Desserts
Penrith, Cumbria
09.2023 - 08.2024
- Implemented problem-solving skills to tackle packaging dilemmas effectively.
- Executed precise labelling tasks, ensuring accurate dispatch and delivery.
- Completed packing tasks, improving overall workflow efficiency.
- Kept updated records of packed items, facilitating easy tracking and retrieval.
- Adapted swiftly to different work shifts, proving reliability and commitment.
- Maintained cleanliness of packing area to uphold health and safety regulations.
- Collaborated with warehouse staff effectively for seamless operations flow.
Deputy head housekeeper
Holiday Inn Hotel
Lancaster, Lancashire
12.2022 - 09.2023
- Managed linen inventory effectively, minimised wastage.
- Supervised deep-cleaning procedures regularly for maintained freshness of rooms and common areas.
- Updated management regularly about housekeeping activities through comprehensive reports.
- Resolved customer complaints amicably, promoted positive customer relations.
- Collaborated closely with front desk staff for seamless coordination on room availability and readiness.
- Delegated tasks efficiently among team members for smooth operations.
- Coordinated team schedules to ensure optimal staffing coverage during peak hours.
- Inspected rooms to confirm quality and attention to detail met brand standards.
Care assistant
Mayfair Care home
Morecambe, Lancashire
04.2021 - 11.2022
- Responded promptly to emergency situations, ensuring safety of all residents.
- Collaborated with healthcare team for effective patient care delivery.
- Organised recreational activities for improved social interaction amongst residents.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
- Provided emotional support to patients, improving their mental wellbeing.
Shop assistant
Supermarket4u
Crewe, Cheshire
10.2020 - 03.2021
- Facilitated smooth checkouts with efficient bagging and wrapping practices.
- Assisted in inventory counts, maintaining accurate records.
- Improved product visibility with strategic shelf arrangements.
- Handled queries regarding products, providing detailed information as necessary.
- Conducted price checks at request of customers for clear communication on cost.
- Ensured customer satisfaction by providing attentive service and handling complaints professionally.
- Handled cash register efficiently, ensuring accurate transactions.
Care assistant
Valleywood care
Crewe, Cheshire east
09.2016 - 03.2020
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
- Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Administered medication to patients, ensuring proper health management.
- Prepared nutritious meals for improved physical health of clients.
- Documented daily care activities to provide comprehensive patient records.
Machine operator
KPI
Crewe, Cheshire east
05.2011 - 08.2016
- Interpreted blueprints and sketches to achieve desired outputs.
- Identified and resolved machine malfunctions for enhanced productivity.
- Loaded raw materials onto machines, facilitating continuous production.
- Utilised specialist tools for precise machine adjustments.
- Operated heavy machinery to increase production rate.
- Ensured smooth running of machinery by performing regular maintenance.
- Provided training to new recruits, improving team competence.
- Conducted quality control checks, maintaining high product standards.
Polish Shop Manager
Stokrotka
Crewe, Cheshire East
06.2009 - 05.2011
- Led team meetings effectively, facilitating open communication amongst staff members,.
- Handled employee grievances promptly and fairly, maintaining morale within the workforce.
- Oversaw daily shop operations, ensuring smooth running of business activities.
- Implemented health and safety protocols to ensure compliance with regulations and protect staff wellbeing.
- Managed store inventory to ensure adequate stock levels at all times.
- Assisted customers in making informed buying decisions through expert advice on products,.
- Provided insightful product knowledge to customers, enhancing their shopping experience,.
Education
Marketing
Technicum handlowe
Koszalin 09.1997 - 09.2000
Level 2 health and social care Level 2 adult social care Level 2
City and guilds
Crewe, Cheshire East 01.2018 - 07.2018
Skills
- Healthcare ethical standards compliance
- Patient safety training
- Personal care plan execution
- End-Of-Life care competency
- Epilepsy management awareness
- Assisting with personal hygiene
- First aid proficient
- Hoist operation mastery
- Manual handling certification
- Dementia care expertise
Affiliations
- Music
- Recording and Singing
- Charity events
- Dance
Languages
Polish
Native
English
Upper intermediate
References
References available upon request.
Timeline
Care assistant
Thornton Residential Home
11.2024 - 07.2025
Care assistant
Phoenix Healthcare
09.2024 - 11.2024
Packing operative
Classic Desserts
09.2023 - 08.2024
Deputy head housekeeper
Holiday Inn Hotel
12.2022 - 09.2023
Care assistant
Mayfair Care home
04.2021 - 11.2022
Shop assistant
Supermarket4u
10.2020 - 03.2021
Level 2 health and social care Level 2 adult social care Level 2
City and guilds
01.2018 - 07.2018
Care assistant
Valleywood care
09.2016 - 03.2020
Machine operator
KPI
05.2011 - 08.2016
Polish Shop Manager
Stokrotka
06.2009 - 05.2011
Marketing
Technicum handlowe
09.1997 - 09.2000
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