Anna Zietkiewicz
High Wycombe,Buckinghamshire
Summary
Skilled Compliance Manager with 14 years of experience in expertly implementing regulatory compliance, health & safety, and fire safety regulations to support best business practices. Confident in evaluating and communicating trend analysis to keep organisations ahead of regulatory requirements Certified Fire Risk Assessor with a strong background in risk management, regulatory awareness, and compliance induction training. Demonstrates excellent communication skills, strategic planning & execution, and conflict resolution team leadership & development. Adept at data analysis & reporting, critical thinking, and problem-solving abilities. Committed to maintaining high standards of regulatory compliance and risk mitigation planning while fostering an energetic work ethic.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Compliance Manager
Future Leisure Ltd
London, Middlesex
08.2011 - 04.2025
- Oversee compliance operations across 18 sites with 140 employees, ensuring alignment with Gambling Commission standards, AML regulations, and local authority requirements.
- Develop and implement robust policies and procedures for Gambling Compliance, Anti-Money Laundering (AML), Health & Safety, Lone Working, and Fire Safety.
- Author comprehensive AML risk assessments and policy statements, securing regulatory approval, and supporting successful venue openings.
- Liaise with local authorities to submit detailed risk assessments and supporting documentation, ensuring timely compliance sign-off.
- Conduct internal audits and compliance inspections across all venues to reduce regulatory findings, and drive continuous improvement.
- Deliver company-wide training on compliance procedures, AML protocols, and health and safety practices to ensure full staff compliance and retention.
- Maintain up-to-date knowledge of evolving regulations, and update internal policies proactively to ensure full legal and operational compliance.
- Monitored changes in relevant legislation, ensuring timely updates to company policies as needed.
Venue Manager
Future Leisure Ltd
High Wycombe, Buckinghamshire
05.2021 - 07.2022
- As Compliance Manager, temporarily assumed dual responsibilities as Venue Manager to successfully launch a new site—leading all start-up operations, including company-wide compliance setup, interim staffing, budgeting, and ensuring full health & safety readiness until a permanent manager was appointed.
- Achieved strong revenue performance, with income levels exceeding company expectations during the venue's launch phase.
- Recruited, trained, and onboarded the initial team, ensuring all staff were prepared for opening and aligned with company standards.
- Managed weekly financial duties, including cash collections, banking, and reconciliation reports.
- Designed and maintained staff rotas, balancing operational needs, employee availability, and cost control.
- Oversaw day-to-day venue operations, ensuring high standards in customer service, cleanliness, and team performance.
- Created and enforced health and safety, fire safety, and operational procedures in line with both internal policies and local authority requirements.
- Led on-site compliance, implementing AML processes, and ensuring full licensing adherence from day one.
- Built early customer relationships, supporting promotional efforts, and driving customer loyalty in the venue's launch phase.
- Reported directly to senior management, providing weekly performance and financial summaries.
- Coordinated with staff, ensuring high service standards.
Shift Manager
Future Leisure Ltd
Greenford, Middlesex
07.2010 - 08.2011
- Managed all client enquiries through to resolution to enhance customer satisfaction ratings.
- Increased annual revenue through the implementation of targeted marketing campaigns, promotions and special events.
- Reconciled documentation discrepancies, ensuring correct reporting to senior leadership.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions
Education
Bachelor of Business Administration - Business Management
Silesian School of Management
Poland 09.2002 - 09.2005
Skills
- IBM Cognos Analytics 8
- Quantum System
- Certified Fire Risk Assessor
- Microsoft Office Suite
- Energetic Work Ethic
- Strong Problem-Solving Abilities
- Compliance induction training
- Money laundering compliance
- Risk mitigation planning
- Risk Management
- Regulatory awareness
- Conflict Resolution Team Leadership & Development
- Data Analysis & Reporting
- Critical Thinking
- Excellent Communication Skills
- Strategic Planning & Execution
Custom
- Created and developed critical policies to consistently exceed quality and production targets.
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Recognised by management for delivering outstanding results.
Languages
English
Fluent
Polish
Fluent
Timeline
Venue Manager
Future Leisure Ltd
05.2021 - 07.2022
Compliance Manager
Future Leisure Ltd
08.2011 - 04.2025
Shift Manager
Future Leisure Ltd
07.2010 - 08.2011
Bachelor of Business Administration - Business Management
Silesian School of Management
09.2002 - 09.2005
Similar Profiles
Chathumi Samodya Andarawas Patabendi De Vas GunawardanaChathumi Samodya Andarawas Patabendi De Vas Gunawardana
Swimming Teacher at Aligned Leisure - Casey LeisureSwimming Teacher at Aligned Leisure - Casey Leisure
Isobel StillIsobel Still
Wait Staff Member at Future FutureWait Staff Member at Future Future
Ethan BezerraEthan Bezerra
Repair Order Manager at Future Ford And Future Kia Of ClovisRepair Order Manager at Future Ford And Future Kia Of Clovis