Anna Zamorska
Littleport,England
Summary
Highly motivated professional with a strong focus on task completion and customer satisfaction, complemented by exceptional organisational skills and resourceful thinking. Demonstrates expertise in manufacturing processes, quality control procedures, and product assembly, ensuring adherence to high standards. Skilled in interpersonal communication and language learning, fostering effective collaboration and adaptability in diverse environments. Dedicated to achieving excellence through patience, perseverance, and a proactive approach to professional growth.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
Work History
Assembly Assistant
Camden Boss
Mildenhall, Suffolk
09.2021 - Current
- Assembly plastic enclosures such as: liver transplantation trolleys- ITL, OrgonOx, EV chargers, E-bike chargers, tool boxes, battery boxes for lawn mowers.
- Contribute to the improvement of production efficiency by utilizing best practice methods and lean manufacturing methodologies
- Followed company guidelines, resulting in consistent product quality.
- Executed inspections post-assembly procedure, guaranteeing customer satisfaction with final product.
- Achieved efficient assembly line operation by adhering to detailed instructions and specifications.
- Trained new recruits on assembly line operations leading to increased workforce efficiency.
- Offered help to colleagues, boosting overall productivity levels within the team.
- Kept track of assembled items with meticulous record keeping.
- Ensured safety at all times with correct usage of tools and equipment.
- Sorted components before assembly to ensure quick access as needed during production.
- Assisted in the production of high-quality products through diligent work and attention to detail.
- Completed tasks for the timely delivery of assembled units.
- Provided feedback on procedures which resulted in improvements in the assembly process.
- Understood assembly instructions for range of products.
Warehouse operator
Iforce
Sutton, Cambridgeshire
03.2020 - 08.2021
- Stacked pallets, creating an organised storage system.
- Packaged products securely for prevention of damage during transportation process.
- Supported other departments as required; demonstrated flexibility and team spirit.
- Collaborated with team members for smooth warehouse operations.
- Picked orders accurately, reducing instances of return or exchange.
- Kept clean work areas, promoting better productivity and safety standards.
- Handled fragile goods delicately, minimising product damage during transport.
- Met tight deadlines by efficiently processing incoming shipments.
- Followed all health and safety guidelines, contributing to a safe workplace environment.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
Data entry administrator
AIM Altitude
Waterbeach, Cambridgeshire
02.2020 - 03.2020
- Improved accuracy of data entries by meticulous attention to detail.
- Complied with company policies whilst performing data entry tasks; promoted a disciplined work environment.
- Streamlined workflow processes to improve efficiency.
- Maintained confidentiality of sensitive information with strict adherence to privacy regulations.
- Managed large volumes of data entry tasks, ensuring quick turnaround time.
- Organised electronic filing systems for easy access and retrieval of information.
- Updated records regularly for maintaining up-to-date databases.
- Checked completed work for accuracy, guaranteeing high-quality outputs always.
- Generated weekly and monthly reports for managers.
- Registered new customer account details in system.
Warehouse colleague
Iforce
Sutton, Cambridgeshire
12.2019 - 01.2020
- Demonstrated strong adherence to health and safety protocols, promoting a safe working environment.
- Maintained clean and safe warehouse environment for optimal productivity.
- Checked products for defects before packing, enhancing the company's reputation for quality control.
- Streamlined processes with careful time management.
- Operated machinery safely, maintaining a safe working environment at all times.
- Displayed versatility by handling varied types of goods and packages.
Hotel receptionist
Hotel Nowy Dwór
Rzeszów, Poland
12.2018 - 05.2019
- Reduced wait times with high-speed processing of reservations.
- Maintained security measures, protecting guest personal information and privacy.
- Maintained clean and organised reception area, creating a welcoming atmosphere.
- Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.
- Managed lost property system effectively to return misplaced items quickly.
- Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
- Assisted in concierge services such as booking taxis or recommending local attractions, improving overall holiday experience.
- Facilitated easy communication with English speaking guests using translation skills when necessary.
- Improved customer satisfaction for providing timely assistance during stay.
- Provided hotel information for improved guest experience.
- Managed room availability charts to ensure zero overbooking.
- Processed payments accurately, guaranteeing smooth transactions for guests.
Shop assistant
Frac, Rzeszów
Rzeszó, Poland
10.2018 - 11.2018
- Improved product visibility with strategic shelf arrangements.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Assisted customers with enquiries to enhance their shopping experience.
- Communicated product information to customers, driving informed purchases.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Coordinated with team members for smooth shift transitions.
- Resolved customer complaints professionally leading to higher retention rates.
Goods in administrator
Iforce
Sutton, Cambridgeshire
09.2017 - 01.2018
- Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
- Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.
- Improved record keeping system with attention to detail and thoroughness
- Handled high-volume phone lines whilst maintaining a calm and professional demeanour.
- Streamlined booking processes for improved efficiency.
- Prioritised tasks efficiently, ensuring important projects were completed on time.
- Fostered positive client relationships by providing excellent communication and follow-up services.
- Facilitated inter-departmental communication, improving overall operational efficiency.
- Delivered outstanding customer service by swiftly responding to all inquiries.
- Prevented scheduling conflicts through careful calendar management practices.
- Sorted incoming correspondence, facilitating easier access for staff members.
Maternity Leave
Castle Hotel
11.2016 - 08.2017
Hotel receptionist
Castle Hotel, Ely
Ely, Cambridgeshire
06.2014 - 11.2016
- Responded promptly to customer queries, ensuring an enjoyable stay.
- Provided hotel information for improved guest experience.
- Coordinated smoothly with housekeeping staff, ensuring rooms were ready on time.
- Assisted in concierge services such as booking taxis or recommending local attractions, improving overall holiday experience.
- Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
- Improved customer satisfaction for providing timely assistance during stay.
Administrator
G'S Mushroom Farm, Littleport
Littleport, Cambridgeshire
09.2013 - 04.2014
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Increased efficiency of document retrieval with a well-organised filing system.
- Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
- Processed expense reports, resulting in accurate financial records maintained consistently.
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Improved record keeping system with attention to detail and thoroughness.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Provided comprehensive secretarial support to the managing director, ensuring smooth daily operations within the executive suite.
- Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.
- Assisted senior administrators to effectively coordinate large-scale events.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
Purchasing and supply office administrator
Dom Pomocy Społecznej Dar Serca - Care Home
Jastrzebie Zdrój, Poland, Poland
04.2010 - 07.2013
- Developed strong relationships with suppliers, leading to improved service levels.
- Verified receipt of shipments against orders placed ensuring accuracy at every step.
- Ensured smooth operation in the office by maintaining an organised inventory.
- Documented purchasing activities accurately for future reference and auditing purposes.
- Coordinated with suppliers for timely delivery of goods and materials.
- Resolved supplier issues promptly, minimising disruption to office operations.
- Expedited urgent orders when needed, preventing any operational delays due to lack of supplies.
- Handled purchase orders and invoices meticulously to avoid discrepancies.
- Updated stock database regularly to keep track of all purchases and deliveries.
Education
Master of Tourism - Tourism and Recreation
University of Economics
Katowice, Poland 10.2008 - 07.2013
Tour Guide Course -
TEBU EDUKACJA ŻORY
Żory, Poland 10.2011 - 06.2012
Mental Health First Aider Course -
Marshall Training Center
Cambridge, Cambridgeshire 10.2022 - 10.2022
A-Levels - Polish, English, Geography
High School in Rzeszów
Rzeszów, Poland 09.2004 - 06.2008
Skills
- Efficient organising
- Task completion focus
- Customer-Focused approach
- Resourceful thinking
- Patience and perseverance
- Knowledge of manufacturing processes
- Quality control procedures
- Product assembly knowledge
- High level of self motivation
- Good interpersonal communication skills
- Language learning skills
Affiliations
- Reeding books, Psychology, Baking, Travels
Languages
English
Upper intermediate
Spanish
Intermediate
French
Elementary
Greek
Elementary
Timeline
Mental Health First Aider Course -
Marshall Training Center
10.2022 - 10.2022
Assembly Assistant
Camden Boss
09.2021 - Current
Warehouse operator
Iforce
03.2020 - 08.2021
Data entry administrator
AIM Altitude
02.2020 - 03.2020
Warehouse colleague
Iforce
12.2019 - 01.2020
Hotel receptionist
Hotel Nowy Dwór
12.2018 - 05.2019
Shop assistant
Frac, Rzeszów
10.2018 - 11.2018
Goods in administrator
Iforce
09.2017 - 01.2018
Maternity Leave
Castle Hotel
11.2016 - 08.2017
Hotel receptionist
Castle Hotel, Ely
06.2014 - 11.2016
Administrator
G'S Mushroom Farm, Littleport
09.2013 - 04.2014
Tour Guide Course -
TEBU EDUKACJA ŻORY
10.2011 - 06.2012
Purchasing and supply office administrator
Dom Pomocy Społecznej Dar Serca - Care Home
04.2010 - 07.2013
Master of Tourism - Tourism and Recreation
University of Economics
10.2008 - 07.2013
A-Levels - Polish, English, Geography
High School in Rzeszów
09.2004 - 06.2008
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