ANNA YAZD
London
Summary
Computer Science graduate with over 5 years of experience in customer-facing roles within fast-paced environments. Strong leadership and time management skills, consistently delivering high-quality results. Committed to continuous learning and professional development.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Corporate Office Receptionist
OCS Group UK
London
2025.09 - 2026.03
- Worked at several sites gaining exposure to different building procedures.
- Mobilised a building to become fully operational by standardising practices and developing protocols. Liaised with leasing agents and contractors during this time.
- Created a building app, documentation and signage, including digital signage using the embed software.
- Managed visitor logbooks using company database software for meticulous record keeping and security purposes.
- Created and issued visitor and contractor passes whilst complying with strict company protocols.
- Acted as first point of contact for wide range of personnel.
- Greeted clients in a professional manner and provided friendly, knowledgeable assistance.
Front of House
Cent Anni restaurant
London
2025.02 - 2025.07
- Completed Food Allergy Awareness Certification.
- Handled complex customer inquiries and resolved any special requests, ensuring a high standard of service.
Front of House and Shift Supervisor
Lighthouse restaurant
London
2019.04 - 2025.02
- Trusted with full management responsibilities including supervising staff, handling guest issues and overseeing health and safety standards.
- Demonstrated strong leadership and organisational skills, particularly in coordinating multiple reservation systems such as ResDiary, OpenTable, Quandoo and TheFork.
- Trained and mentored numerous new staff, fostering a culture of excellent customer service.
Front of House
The Dynamo restaurant
London
2017.10 - 2018.09
- Improved customer satisfaction by providing efficient and friendly service.
- Gained valuable experience in multitasking and working under pressure in a busy environment.
- Developed skills in all restaurant duties including waiting, bar and till management.
Education
Bachelor of Science - Computer Science
Brunel University London
2018.09 - 2023.05
AWARDS AND ACCOMPLISHMENTS
During my time at university, was a member of the Team Brunel Equestrian society, where I consistently attended weekly sessions as an intermediate rider. Further on, I was elected as Secretary (2020-2021) and managed both beginner and intermediate teams. This included leading club meetings and administrating lessons for riders across different skill levels., I have performed as a first desk violinist in prestigious venues such as Royal Festival Hall (2014, 2016 and 2017), BBC Proms (2014) and opening for the Wimbledon Tennis Semi-Finals (2014 and 2016). I have also performed overseas on tour in Spain (2015) and Czechia (2016). With eagerness to always progress, I have achieved and awarded certifications from the Associated Board of the Royal Schools of Music in both violin and piano.
Timeline
Corporate Office Receptionist
OCS Group UK
2025.09 - 2026.03
Front of House
Cent Anni restaurant
2025.02 - 2025.07
Front of House and Shift Supervisor
Lighthouse restaurant
2019.04 - 2025.02
Bachelor of Science - Computer Science
Brunel University London
2018.09 - 2023.05
Front of House
The Dynamo restaurant
2017.10 - 2018.09