Anna Woff
Farnborough,Hampshire
Summary
Experienced professional with a diverse background in the catering industry, friendly and reliable, equipped with exceptional customer service skills and strong ability to work in fast-paced environments.
Proficient in communication and teamwork. Understands kitchen processes, food service standards and safety requirements. With experience in maintaining a spotless kitchen and supporting chefs. Known for quick, thorough cleaning and organising kitchen stations to improve workflow. Skilled in handling kitchen equipment and ensuring all health and safety standards are met. Vast experience in the understanding of COSHH regulations, hygiene and meal preparation.
I also have hotel reception, cleaning, retail, and mobile care assistance skills. Proficient in cash handling, customer service, sales, and supervisory roles, with strong administrative skills. Multilingual in Polish, Russian, English, and Czech. Adept at problem-solving with a can-do attitude towards work and committed to maintaining high standards of health and safety.
Overview
35
35
years of professional experience
Work history
Checkout Sales Assistant
Selco Builders Warehouse
Camberley, Surrey
10.2022 - Current
- Accepted and processed cash, card and mobile payments using POS systems.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
- Built strong relationships with regular customers for repeat business.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Promptly picked items ordered on line for timely delivery to customers
- Scanned products efficiently, reducing checkout time for customers.
- Double-checked orders against pick lists to reduce errors and confirm accuracy.
Mobile Care Assistant
Melody Care
65 Cove Road, Farnborough, Hampshire, GU14 0EX
03.2021 - 10.2022
- Visiting, cleaning, feeding, and caring for vulnerable people.
- Giving medicine and logging all concerns and issues in the client records. Helping client's meal preparation.
- Ensure they retain comfort and dignity in their own home.
Mobile care assistant
Smartcare, Old bakery, Parkside court KT13 8AG
Weybridge, Surrey
08.2018 - 03.2021
- Visiting, cleaning, feeding, and caring for vulnerable people.
- Giving medicine and logging all concerns and issues in the client records. Helping client's meal preparation.
- Ensure they retain comfort and dignity in their own home.
Food assistant
Charterhouse School Godalming, Surrey, GU7 2DX
09.2005 - 11.2020
- Helping the chef in the preparation of food and serving meals to pupils and teaching staff.
- Cleaning the kitchen, dining room and equipment to a very high standard.
- Helping to organise and work on school functions and events, whilst working as part of a team.
Mobile care assistant
Mayfair Home Care, Chartwell House, 183 Lynchford Road
Farnborough, Hampshire
01.2014 - 08.2018
- Visiting, cleaning, feeding, and caring for vulnerable people.
- Giving medicine and logging all concerns and issues in the client records. Helping client's meal preparation.
- Ensure they retain comfort and dignity in their own home.
Houskeeper and part time Receptionist
The Manor House, Huxley Close, Godalming, Surrey
01.2004 - 01.2014
- Working in the front of house hotel reception and conference area. Greeting customers warmly, aiming to provide positive, smooth check-in experiences.
- Maintained clean, and tidy reception areas, ensuring consistently positive first impressions.
- Managing guest bookings and enquiries accurately and efficiently for continued customer satisfaction and managed incoming calls effectively.
- Issued guest room keys with advice on location and access. Kept reservations systems up-to-date for clear availability management and recorded guest account activity to produce accurate bills upon departure, plus organise guest transport if required.
- Instructed maintenance staff to service rooms with known issues and coordinated housekeeping staff to prepare rooms for guest arrivals. communicate with security staff if required.
- Vacuuming, dusting, mopping and washing rooms and toilets, plus changing bed linen, general housekeeping duties on the room cleaning shift.
Shop owner
Self employed shop owner in Września Poland
01.1990 - 2005
- Managing and running my own shop, selling clothes, gifts and food.
- Making sure my customers are happy with the products sold by making sure they received excellent customer service.
- Dealing with customer and resolving their issues.
- Cash handling, Customer service, Retail, Selling, Accountancy and Supervisory skills.
Education
Secondary Education Exam -
Września College Poland
GCSE - undefined
Września junior and high school
Skills
- I have experience in the Catering and Cleaning industry, in Retail, Hotel reception work and have owned my own shop
- I am a very safety minded, keen problem solver, with a very proactive outlook, a well organised person and I pride myself on my time keeping and hard working attitude
- With years of experience in food preparation methods and catering knowledge, Hygiene awareness, Kitchen equipment handling, Kitchen terminology understanding, Handling sharp utensils, Knowledge of Health and Safety regulations, Sanitation practices, Food storage safety and a great understanding of COSH regulations
- I have good administrative skills, I have a very good approach towards customers and other staff in a face-to-face manner or on the telephone, and a can-do attitude towards work
- Have Cash handling, Customer service, Retail, Selling and Supervisory skills
- I also speak Polish, Russian, English and Czech
- Experience in supervising at school catering events
- I also have over 6 years' experience as mobile care assistant
- Helping client's meal preparation, Personal care, Personal hygiene assistance and Medication administration
Additional Information
I can Communicate and understand Polish, Russian, Czech and English language. I have a full Driving license. My Hobbies and Interests are shopping,gardening,classical music
Custom
Personal Information
Timeline
Checkout Sales Assistant
Selco Builders Warehouse
10.2022 - Current
Mobile Care Assistant
Melody Care
03.2021 - 10.2022
Mobile care assistant
Smartcare, Old bakery, Parkside court KT13 8AG
08.2018 - 03.2021
Mobile care assistant
Mayfair Home Care, Chartwell House, 183 Lynchford Road
01.2014 - 08.2018
Food assistant
Charterhouse School Godalming, Surrey, GU7 2DX
09.2005 - 11.2020
Houskeeper and part time Receptionist
The Manor House, Huxley Close, Godalming, Surrey
01.2004 - 01.2014
Shop owner
Self employed shop owner in Września Poland
01.1990 - 2005
GCSE - undefined
Września junior and high school
Secondary Education Exam -
Września College Poland
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