Anna Wodecka
London
Summary
A dedicated professional with expertise in effective workload management under pressure, team management, and recruitment and interviewing processes. Demonstrates strong customer service skills, ensuring client satisfaction and fostering positive relationships. Committed to leveraging these competencies to drive organisational success and enhance team performance.
Overview
9
9
years of professional experience
Work history
Store Manager
Caffe Nero
London
07.2023 - Current
- Directed smooth day-to-day processes in dynamic coffee workplace, managed over 250 customers daily
- Led team development initiatives to advance customer satisfaction and increase efficiency
- Delivered comprehensive recruitment services, ensuring high standards and exceptional candidate placement
- Reviewed sales, waste, targets, margins, and customer feedback to identify improvement opportunities
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations
- Created staffing rotas and verified timesheet approvals with precision
- Upheld health and safety regulations within premises to ensure safe shopping environment
On Board Customer Service Assistant, Barista
Uber Boat by Thames Clippers
London
02.2020 - 07.2023
- Served passengers with hand-crafted drinks and travel ticket sales
- Due to work for commuters and tourists ability to provide route and fleet knowledge that brought excellence customer service experience everyday
- Developed catering skills alongside crucial boat familiarisation and maritime transport training
- Monitored inventory levels regularly, preventing potential stock-outs or overstocks
Barista, Assistant Manager
Caffe Nero
London
09.2016 - 02.2020
- Began as barista, delivering exceptional customer service with hand-made, high-quality drinks
- Promoted to Shift Leader, overseeing till management and delivering training to new employees
- Progressed to Assistant Manager, assuming partial store and staff responsibilities
- Worked collaboratively with team resulting in improved performance
Education
Logistic
Technical School in Leżajsk
Skills
- Effective Workload Management under Pressure
- Team management
- Recruitment and interviewing
- Customer Service
- Strategic planning
- Leadership
- Profit and loss understanding
- Equipment Maintenance
Accomplishments
- MIT course (Manager in training) fully completed, provided by Caffe Nero as a essential part of management training.
Languages
English
Advanced (C1)
Polish
Native
Affiliations
- Traveling
- Reading
- Moto sports, F1
- Cooking
Timeline
Store Manager
Caffe Nero
07.2023 - Current
On Board Customer Service Assistant, Barista
Uber Boat by Thames Clippers
02.2020 - 07.2023
Barista, Assistant Manager
Caffe Nero
09.2016 - 02.2020
Logistic
Technical School in Leżajsk
Similar Profiles
Justyna KrykJustyna Kryk
Store manager at Caffe NeroStore manager at Caffe Nero
Rayene LarguetRayene Larguet
Barista shift leader at Caffe NeroBarista shift leader at Caffe Nero
Sheelagh BovingdonSheelagh Bovingdon
Barista at Caffe NeroBarista at Caffe Nero
Nagma PathanNagma Pathan
Shift Leader at Caffe NeroShift Leader at Caffe Nero
Mohammed Zia ShaheenMohammed Zia Shaheen
Founder & Principal Consultant at Loop Media-Social Media AgencyFounder & Principal Consultant at Loop Media-Social Media Agency