Anna Wiaderna
Wolbrom, Poland
Summary
Dedicated and customer-focused professional with strong experience in hospitality, front-office operations, and in-flight customer service. Skilled in handling challenging situations, delivering high-quality service and maintaining a calm, friendly attitude under pressure.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Flight attendant
LOT Polish Airlines
03.2024 - Current
- Provided high standard of customer service whilst ensuring passenger safety.
- Utilised multilingual skills to communicate efficiently with international passengers, enhancing overall flying experience for them.
- Managed in-flight emergencies, demonstrating quick thinking and problem-solving abilities.
- Demonstrated ability to remain calm and composed under pressure by dealing with difficult passengers effectively.
- Coordinated effectively with other cabin crew members for seamless service execution during flights.
- Assisted passengers with special needs, promoting inclusivity and compassion in service delivery.
- Attended training in customer service, conflict resolution tactics and safety procedures to remain updated with new requirements and procedures.
Front office supervisor
Vienna House by Wyndham
Cracow, Poland
05.2023 - 12.2024
- Improved efficiency by implementing new administrative procedures.
- Conducted regular performance assessments for continual improvement of personnel skills.
- Handled complaints, resulting in resolved issues and satisfied guests.
- Trained new employees to ensure adherence to hotel standards and practices.
- Reviewed shift logs regularly, identifying potential areas of improvement.
- Provided excellent customer service for improved guest satisfaction.
- Liaised with other departments ensuring consistent delivery of services across all units.
- Monitored daily hotel operations, ensuring top quality service provision.
- Maintained professional work environment with effective supervision of front office team.
Receptionist
Vienna House by Wyndham Cracow
Cracow, Poland
05.2019 - 05.2023
- Streamlined check-in procedure by efficiently handling guest documents.
- Processed payments accurately, guaranteeing smooth transactions for guests.
- Assisted in concierge services such as booking taxis or recommending local attractions, improving overall holiday experience.
- Ensured guest comfort with prompt attention to their needs and requests.
- Responded promptly to customer queries, ensuring enjoyable stay.
- Handled telephone enquiries professionally, delivering accurate information about hotel and its services.
- Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.
- Improved customer satisfaction for providing timely assistance during stay.
- Increased efficiency by swiftly resolving any complaints or issues.
Education
Bachelor Degree - International tourism
Cracow University of Economics
Cracow, Poland 10.2014 - 10.2018
Postgraduate Studied - Logistics
University of Humanities and Economics in Lodz
Lodz, Poland 10.2020 - 06.2021
Skills
- Customer-Focused attitude
- Clear interpersonal communication
- Experience with reservation systems
- Proactive attitude
- Skilled in conflict resolution
- Handling travel documents
- Proactive guest relations
- Multilingual communication
Languages
English
Fluent
Polish
Native
Spanish
Intermediate
Timeline
Flight attendant
LOT Polish Airlines
03.2024 - Current
Front office supervisor
Vienna House by Wyndham
05.2023 - 12.2024
Postgraduate Studied - Logistics
University of Humanities and Economics in Lodz
10.2020 - 06.2021
Receptionist
Vienna House by Wyndham Cracow
05.2019 - 05.2023
Bachelor Degree - International tourism
Cracow University of Economics
10.2014 - 10.2018