Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Anna Wakelam

Coatbridge

Summary

Reliable and motivated, I work hard. With experience in both high flow and calm environments – I learn fast and adapt quickly. I enjoy teamwork, and am upbeat and friendly. I click easily with people, and enjoy new conversations and stories.

Overview

3
3
years of professional experience
1
1
Certification

Work history

Waitress

DOOT DOOT DOOT - Jackalope Hotel
Merricks North, Australia
12.2022 - 02.2023
  • Greeted new customers at the door, sat and spieled the menu for the allocated section waiter.
  • Discussed menu items, suggesting appropriate options for dietary and allergy concerns.
  • Answered customers' questions, recommended items, and took food and beverage orders.
  • Bussed and reset tables to keep dining room and work areas clean.


Wait Staff Member

Nordie Cafe
Red Hill, Australia
10.2021 - 02.2023
  • Greet new customers, discuss specials and take drink orders
  • Place and run food and drink orders
  • Explain menu items and suggested options for allergy concerns
  • Reset and clean up tables for quick turnaround and guest flow
  • Assist back of house as required
  • Safe, sanitary food handling for preparation and service.

Food and Beverage Supervisor

Kingshouse Hotel
Glencoe, Highlands
04.2023 - 08.2023
  • Delivered a high standard of service including:
    - Building relationships with guests, managing expectations and meeting any special needs (allergies, preferences, requests, special dates).
    - Preparation and service of bar drinks and wines.
    - Supervised staff including rostering, break supervision, initial service training, food handling, and support in handling demanding guests.
    - Managed commercial goals - food and drink promotions, pricing and menu changes, arranging bookings to maximise covers and revenue.

Shift Runner

Dominos
Rosebud, Australia
10.2020 - 05.2021
  • Supervise shifts in a high flow, fast paced environment
  • Maintain pleasant and efficient customer service
  • Manage up to 5 employees to maintain productivity and customer service levels
  • Cash handling and end of shift/day reconciliation
  • Maintain standards and compliance requirements for operations and cleanliness
  • Coordinate shift-based inventory - receiving, auditing and restocking

Education

High School Diploma -

Dromana College

Skills

  • Able to work with people of all abilities and backgrounds
  • Experience in and comfortable with fast paced workplaces
  • Strong rapport with management and other staff
  • Memorising a menu, taking orders, food presentation and good service
  • Working quickly without compromising service or cleanliness
  • Experience in resolving issues with customers, leaving them satisfied and happy
  • Food safety understanding, and useful back of house
  • Cash handling and shift reconciliation
  • Taking phone calls and orders
  • F&B inventory management
  • Customer complaint handling

Certification

  • Responsible Service of Alcohol

  • Wave 1 Freediving

Timeline

Food and Beverage Supervisor

Kingshouse Hotel
04.2023 - 08.2023

Waitress

DOOT DOOT DOOT - Jackalope Hotel
12.2022 - 02.2023

Wait Staff Member

Nordie Cafe
10.2021 - 02.2023

Shift Runner

Dominos
10.2020 - 05.2021

High School Diploma -

Dromana College

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Anna Wakelam