- Treasure hunting: I enjoy browsing antique fairs and flea markets
- Art: I hope to be able to find time to paint and design again, soon
- Conservation: I volunteer with a local group to help conserve a Victorian grave yard
Anna Vrij
Newbury,Berkshire
Summary
Strategic Retail & Ticketing Manager with expertise in maximising income through diverse sales channels. Delivers exceptional customer service by equipping teams with effective training and resources. Cultivates interdepartmental relationships to enhance performance and share best practices.
Overview
8
8
years of professional experience
Work History
Retail & Ticketing Manager
Ashmolean Museum, University of Oxford
Oxford, Oxfordshire
02.2019 - Current
- Maximised income through sales across multiple shop sites and streams, including ticketing, public lockers, and donations.
- Ensuring the Retail & Ticketing Team provides excellent customer service to all our visitors.
- Provided tools and training for Retail & Ticketing Team to enhance effectiveness and support their professional development.
- Working with the Merchandising Team to ensure products are available to sell in a timely manner, feeding back any issues such as pricing, quality control & compliance, and working together to ensure stock levels are optimised.
- Supporting the Buying and Visual Merchandising Manager to ensure the shops are as commercial, appealing and as shoppable as possible, following guidelines to develop stories as the seasons progress
- Utilising shared critical paths to plan key retail trade dates, understand delivery schedules for essential stock, such as Christmas and new exhibitions.
- Completed annual Retail risk assessments and conducted regular reviews to ensure compliance and safety.
- Supporting the Merchandising Manager with the annual stock take, ensuring the procedure is audit compliant, and the result accurate and within expectations.
- Monitoring mandatory training, such as Cyber Security and Health & Safety, ensuring it is completed in a timely manner, and providing this information in an auditable format.
- Working across departments, building relationships, sharing best practice and performance strategies.
Education
A-Levels -
West Kirby Grammar School for Girls
Wirral01-1986
Skills
- Ability to lead, and influence a team to achieve their targets and KPIs
- A creative flair for visual merchandising, using data and knowledge to be as commercially on point as possible
- Knowledgeable in forecasting, working with budgets, and profit & loss, whilst target-driven with a will to succeed
- Skilled operations manager, with experience in varied retail environments
- Practiced in online shop set-up, management and commercial possibilities, including marketing and promotion
- Experienced in buying (components) and designing (small leather goods and bags) for the High Street
- Adept in using commercial systems, including EPoS, stock management, payroll and financial
Interests
Additional Information
- I hold a lifelong love of Museums & Art Galleries
Timeline
Retail & Ticketing Manager
Ashmolean Museum, University of Oxford
02.2019 - Current
A-Levels -
West Kirby Grammar School for Girls