Anna Tsybulska
Chester
Summary
Dynamic and results-driven professional with a strong foundation in accounting and taxation, complemented by creative expertise in web design and digital tools. Experienced in client relations, team management, and providing personalised service in fast-paced environments. Proficient in Adobe Photoshop, Illustrator, Canva, Figma, and Microsoft Office, with a passion for utilising creative and analytical skills to develop effective marketing strategies. Proven ability to build trust with clients, streamline processes, and deliver exceptional service.
Overview
5
5
years of professional experience
Work History
Manager
Arian Wellbeing
03.2025 - Current
- Lead client engagement from first contact to session participation, offering clear guidance, highlighting urgent needs, and building trust through consistent, compassionate communication.
- Maintain ongoing support via phone and WhatsApp—sending reminders, addressing concerns, and resolving last-minute IT issues to ensure full attendance and accessibility.
- Build close, respectful relationships with clients that help encourage openness, leading to higher session attendance and engagement.
- Manage team rotas, ensuring smooth day-to-day operations and adequate coverage.
Restaurant supervisor
Artezzan Bar and Restaurant
03.2024 - 04.2025
- Supervise day-to-day operations in a high-volume restaurant with 400+ covers, ensuring seamless service and guest satisfaction.
- Train, mentor, and support new front-of-house staff to maintain service excellence and uphold brand standards.
- Manage restaurant bookings, handle customer enquiries (phone, email, in-person), and coordinate with management to optimise guest flow and seating arrangements.
- Oversee the handling of deposits and pre-orders for large parties and special events, ensuring accuracy and smooth execution.
- Responsible for opening and setting up the restaurant daily, including team briefings, floor planning, and readiness checks.
- Create a welcoming atmosphere by offering attentive, personalised service and handling any issues with care and professionalism, ensuring every guest feels valued.
- Collaborate with the kitchen and management teams to ensure communication and consistency in service and operations
Waitress
Stamford Bridge Inn
09.2020 - 06.2024
- Provided top-notch service to customers, improved overall dining experience.
- Utilised professional communication skills to resolve customer complaints.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
Education
Bachelor of Accounting and Taxation -
Taras Shevchenko National University of Kyiv
09/2020 - 06/2024
Web Design Basic -
Hillel IT School
12/2022 - 05/2023
Skills
- Customer Service
- Multitasking Abilities
- Effective Communication
- Interpersonal effectiveness
- Team Collaboration
- Critical thinking skills
- Time Management
- Market Analysis
- Microsoft office suite proficiency
- Figma
- Adobe Illustrator
- Adobe Photoshop
- Canva
Affiliations
- Running
- Rock Climbing
- Reading
Languages
English
Advanced
Ukrainian
Native
Timeline
Manager
Arian Wellbeing
03.2025 - Current
Restaurant supervisor
Artezzan Bar and Restaurant
03.2024 - 04.2025
Waitress
Stamford Bridge Inn
09.2020 - 06.2024
Bachelor of Accounting and Taxation -
Taras Shevchenko National University of Kyiv
09/2020 - 06/2024
Web Design Basic -
Hillel IT School
12/2022 - 05/2023
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