ANNA TOYNE
Central London
Summary
I am an enthusiastic individual with great attention to detail, having excellent interpersonal and communication skills. I’m highly organised with a proactive and positive, can-do attitude. Customer focus and strong client relationship skills are particularly important to me. Previous experience has enabled me to prioritise a busy workload and multi-task effectively.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Front Office Support
Sunshine Village ski resort
1 2024 - 7 2024
- Helping with onboarding of new staff, providing contracts, passes, work schedules
- Maintaining great relations with HR and management and assisting them with organising
- Occasionally assisting with hotel guest queries regarding surrounding transport to and from the resort
- Visiting restaurants / hotels on the resort to assist on front of house when needed, client facing.
Administrator / Receptionist
Barham Court Business Centre, Hever Business Management
04.2023 - 01.2024
- Answering switchboard and transferring calls to clients
- Taking messages and relaying onto clients
- Setting up phones via a VTSL portal
- Meeting and greeting visitors to Barham Court
- Always maintaining a professional manner to correctly represent the standard of the business centre
- Managing meeting and conference rooms’ diary (booking and sending confirmations)
- Setting up refreshments for meetings, replenishing and clearing during and after
- Leasing with the building’s maintenance staff to resolve any possible issues in the building
- Raising invoices for conferences and chasing payments of overdue services and rent bills
- Keeping necessary spreadsheets and portal entries up to date
- Answering all emails in a timely and professional manner
- Issuing contracts, terms of business and obtaining required ID and filing properly
- Organising Outlook calendar and inboxes to maintain a functioning system
- Daily inspections of building facilities and being the point of contact for the cleaning staff
- Printing, scanning, photocopying and dealing with the postal franking service for in-house clients
- Conducting viewings of available office space and dealing with office brokers
- Planning and conducting fire drills, updating visitor and client logging for fire and safety reasons
- Training new, fellow colleagues on all the above.
Bar Staff
Dundees on the Waterfront
06.2022 - 11.2022
- Working behind a busy bar during peak trading hours
- Making drinks orders from printed tickets, also from customers at the bar
- Changing barrels regularly, handling stock and restocking
- Solely opening and closing the bar on weekdays
- Till work - cash handling and end of day reconciliation
- Treating customers with respect and consideration
- Making their experience as good as possible and answering any queries they may have.
Team Leader / Front of House Staff / Bar Staff
The Pippin, Greene King
02.2018 - 03.2022
- Team leader duties: running shifts as sole manager / supervising FoH staff / kitchen checks / dealing with all customer complaints etc
- Busy pub/restaurant – seating 300 people
- Talking to customers, providing great customer service, and settling queries or concerns for guests
- Working well in a premium, fast paced pub including weekly quiz nights, live music, and busy weekends
- Operating tills, offering table service and cash handling
- Working behind a busy bar, waitressing food/drink and plenty of other FoH duties
- Some including; welcoming guests at the host station, helping the kitchen with preparation, changing barrels regularly, handling stock, maintaining a clean and safe environment for my fellow team members, handle customer bookings, opening and closing the pub and offering knowledge and recommendations from the food and drinks menus.
Sales Adviser
Superdrug
12.2016 - 01.2018
- Providing quality and friendly customer service, dealing with customer queries on the shop floor as well as serving at the till point
- Ensuring shelves are well stocked and a high level of presentation throughout the store is maintained
- Working as part of a team covering shop floor, till points, goods in and stock room and cashing up at end of shift
- Learning about the products and having the confidence to give friendly advice to the public.
Education
GCSE -
Rochester Independent College
01.2015 - 04.2018
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Invicta Grammar School
01.2011 - 04.2015
Certification
UK Driving Licence
References
References available on request
Timeline
Administrator / Receptionist
Barham Court Business Centre, Hever Business Management
04.2023 - 01.2024
Bar Staff
Dundees on the Waterfront
06.2022 - 11.2022
Team Leader / Front of House Staff / Bar Staff
The Pippin, Greene King
02.2018 - 03.2022
Sales Adviser
Superdrug
12.2016 - 01.2018
GCSE -
Rochester Independent College
01.2015 - 04.2018
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Invicta Grammar School
01.2011 - 04.2015
Front Office Support
Sunshine Village ski resort
1 2024 - 7 2024
UK Driving Licence
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