Summary
Overview
Work history
Education
Skills
Custom
Affiliations
Languages
References
Timeline
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Anna Toursiadou

Bradford,West Yorkshire

Summary

Diligent worker with continuous drive for knowledge seeking a company that offers stability and professional challenges in order to grow both personally and professionally. I am a multi skilled individual that can adapt to different working environments.

Overview

4
4
years of professional experience
2
2
years of post-secondary education

Work history

Static security guard (Part time)

Derriford Hospital
Plymouth
01.2023 - 06.2023
  • Sitter for behavioural health patients, ensuring the safety of the unit by constantly observing and acting reactively to reduce the opportunity for damage and injury.

Pitch side security (Part Time)

Argyle Stadium
Plymouth
01.2023 - 06.2023
  • Monitored crowds and prevented unauthorised entry onto the playing area.

Steward (Part Time)

Saint James Park stadium
Exeter
01.2023 - 06.2023
  • Worked within applicable standards, policies and regulatory guidelines to promote a safe working environment
  • Offered friendly and efficient service to customers, handled challenging situations
  • Monitored the crowd throughout the ground for signs of distress or overcrowding and acted where necessary in accordance with standing instructions
  • Assisted in the prevention of breaches of ground regulations
  • Reported to the Supervisor any damage or defect which is likely to pose a threat to spectator safety.

Customer Relations Manager

Smart Plumbers LTD
City West Business Park
01.2020 - 02.2024
  • At my roll working for Smart Plumbers Ltd, I was part of a national company as part of a dynamic team which formed an excellent working environment that helped serve the public with Gas & Plumbing emergencies
  • The roll enabled me to build vital customer relationship skills and saw me begin from a call handler to a customer relations manager as I made excellent progress within the company
  • Key responsibilities involved: - Dealing with over age pension customers emergency job requests - Handling engineer complaints - Freelance working from different areas throughout the covid 19 pandemic - Carrying out Engineer inductions - Preparing rota arrangements for advance job bookings - Clearing down existing completed job bookings - Invoicing customers post completion of jobs - Welcoming new recruits and taking them through the onboarding process - Dealing with customer complaints

Steward (Part Time)

Argyle Stadium
Plymouth
12.2021 - 01.2023
  • Being capable of recognising potential fire hazards and suspect packages, reporting such findings immediately to the Chief Steward or the Safety Officer
  • Prevented overcrowding by ensuring the crowd limits in various parts of the ground were complied with
  • Ensured that gangways and exits were kept clear
  • Assisted in the prevention of breaches of ground regulations.

Traffic marshal (Part Time)

Plymouth Marjon University
Plymouth
12.2021 - 04.2022
  • Controlled the traffic in and out of the parking lot and ensured visitors adhered to the site's safety regulations.

Education

Door Supervisor Course - Supervision

Get Licensed
09.2022 - 05.2022

Bachelor of Arts: Fine Art -

Northumbria University
09.2018 - 05.2020

A-Level: Fine Art -

Fresh Art College
09.2016 - 05.2017

Skills

  • Teamwork and collaboration
  • Point-of-sale orders
  • Acquiring clients
  • Expense reporting
  • Face-to-face selling
  • Staff training
  • Customer service
  • Budget supervision
  • Lead prospecting
  • Interpersonal communication skills
  • Client service
  • Network development
  • Promotional activity analysis
  • Company processes
  • Service agreements
  • Records management
  • Customer relations

Custom

  • Parkrun events, I volunteered at Parkrun events in Plymouth every Saturday where my tasks were mainly timing and barcode scanning.
  • TWB, During my time with Translators Without Borders, I volunteered as a translator between Russian and English. I translated documents on various topics, helping bridge the language gap and facilitate access to vital information for those in need.

Affiliations

  • outdoor running
  • Cooking
  • Sightseeing

Languages

English
Master or proficient
C2
Greek
Master or proficient
C2
Russian
Master or proficient
C2
Arabic
Beginner
A1
Turkish
Elementary
A2

References

References available upon request.

Timeline

Static security guard (Part time)

Derriford Hospital
01.2023 - 06.2023

Pitch side security (Part Time)

Argyle Stadium
01.2023 - 06.2023

Steward (Part Time)

Saint James Park stadium
01.2023 - 06.2023

Door Supervisor Course - Supervision

Get Licensed
09.2022 - 05.2022

Steward (Part Time)

Argyle Stadium
12.2021 - 01.2023

Traffic marshal (Part Time)

Plymouth Marjon University
12.2021 - 04.2022

Customer Relations Manager

Smart Plumbers LTD
01.2020 - 02.2024

Bachelor of Arts: Fine Art -

Northumbria University
09.2018 - 05.2020

A-Level: Fine Art -

Fresh Art College
09.2016 - 05.2017

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Anna Toursiadou