Anna Torrin

• Managing portfolio of $1.8 million
• Managing over 200 active clients
• Identified and qualified new sales prospects to continually meet targets
• Developed and customised sales pitches to target specific customer personas
• Interfaced with customers, determined needs and provided recommendations and up-sold services
• Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations
• Forecasted sales trends to plan and maintain the sales pipeline
• Carried out sales visits to current and prospective customers.
• Prioritised and followed up on critical leads to boost new customer onboarding
• Fostered client relationships, leading to increased brand loyalty.
• Secured new business opportunities by cultivating strong relationships with potential clients.
• Conducted market research to identify potential business opportunities.
• Collaborated with stakeholders to align business goals and objectives.
• Handled crisis situations effectively, minimising impact on business operations.
• Led cross-functional teams to deliver complex projects on time and budget.
• Identified opportunities to drive business growth, diversification and expansion.
• Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
• Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.

• Customers and suppliers service: orders, conflict resolution between customers and suppliers
• Drawing of invoices, insurance, week and month reports, tracking cargo
• Calculation of capacity
Cultivated relationships with freight forwarders to ensure timely deliveries.

• Managed inventory levels, reducing product wastage.
• Coordinated closely with sales department, aligning logistics strategies with sales forecasts.
• Assessed risks within supply chain process to mitigate potential losses.
• Coordinated logistics operations according to stakeholder, supplier and client needs.
• Developed contingency plans to minimise disruption during unexpected events.
• Used analytical skills to troubleshoot operational issues resulting in smoother processes.

• Customers and suppliers service: orders, conflict resolution between customers and suppliers
• Drawing of invoices, insurance, week and month reports, tracking cargo
• Cold calls
• Calculation of capacity
• Market research
• Sales
• Cold calls.
• Promoted products effectively to increase sales.
• Collaborated cross-functionally for seamless service delivery.
• Devised strategies to improve customer engagement.
• Conducted regular meetings for transparent communication.
• Managed challenging situations to ensure customer satisfaction.
• Established competitive pricing strategies to augment sales.

• Conflict resolution between customers and suppliers, quality control, work with surveyor companies and warehouses, following orders, search of products and suppliers
• Drawings of invoices, reports, HBL, MBL, booking, work with export documents: invoices, packing lists, declarations
• Cold calls, quotation of potential and new clients, offering roots of transportation
• Knowing of Freight Management System.
• Provided excellent customer service by resolving shipment issues promptly.
• Handled queries from clients about shipment timings and delays swiftly.

• Planning classes, tests of students' knowledge
• Teaching students age 10-13 years.

• Search of products, suppliers, work with suppliers, price negotiations, drawings of contracts, sample ordering
• Processing of import documents: invoices, packing lists, bill of landing, work with logistic companies, written translations.

• Position of import/export manager
• Written translations English-Russian,English-Chinese,Russian-Chinese
• Work with import/export documentation: invoices, packing lists, customs declarations, finance documents
• Technical translations English-Russian

• Documentation administration, protocol and visa provision, running projects, organization and participation in exhibitions, forums, event management
• Work with international partners, foreign delegations' escort, oral and written translations.

• Research of markets
• Reports
• Statistics

• Research of markets
• Reports
• Work with import documentation: invoices, packing lists, BL, certificate of origin
• Customer service
• Event management
• Translations English-Russian-English, Chinese-Russian-Chinese