ANNA THEOCHARIDOU

• Read stories and lead activities to help children build foundational learning skills.
• Created caring bonds with children for comfort and safety within nursery.
• Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.

• Developed positive, trusting relationships with groups of young.
• Recorded and informed manager regarding injuries and accidents.
• Created and maintained welcoming, safe and tidy space to promote children's development.

• Practiced child protection and health and safety measures to comply with guidelines.
• Supervised groups of up to 8 children.
• Created caring bonds with children for comfort and safety within nursery.

• Taking reservations by phone, by email, through internet booking applications and in person (Over 80 daily) and planning seating arrangements with management prior to service period.
• Obtaining float and counts and ensuring accuracy by documenting, signing, dating and initialling.
• Using Agilysys system to accurately and efficiently verify restaurant receipts and complete end-of-day paperwork, responding to customer's feedback on Trip Advisor (Over 30 weekly) .

• Coordinated special events, such as weddings, corporate functions, funeral gathering and meeting of up to 100 attendees with 95 % positive guest feedback.
• Managed oncoming and incoming calls over 50 per day.

• Cash counting and handling of register intake at the beginning and end of shift using OnQ reservation system.
• Assisted the management team with planning of 20 plus meeting/conference rooms, in addition to administrative paperwork .

· Individual sales performance increased by 20% after implementing sales techniques

· Received deliveries from supplies

· Good eye for merchandising and promotes

· Completed all point of sales opening and closing procedures, including counting the contents of the cash registers

· Handled all costumers’ relations issues in a gracious manner following the company’s policies

· Answered customer calls promptly and in appropriate manner