Anna Szoplik
sales assistant
London
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need. Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support. Hardworking and passionate job seeker with strong organizational skills eager to secure the position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Volunteer
St Luke's Hospice Charity Shop
London, ENG
11.2022 - Current
- Maintained clean facilities to better serve program needs.
- Assisted with special events and programs.
- Responded to questions from customers and community members.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Helped organize and manage events and projects.
- Help to run a very busy shop every day by taking in stock, pricing stock, displaying the stock in the best way possible, serving customers at the till, creating fun, welcoming displays, supporting the manager in daily projects.
Online Shop Owner
Funky Little People
London, ENG
09.2010 - 10.2022
- Conducted retail arbitrage to build inventory for resale via online platforms.
- Built professional and trusting relationships with key customers and leveraged existing relationships via social media.
- Developed strategic online and offline partnerships to support fulfillment and direct sales programs.
- Created clear, precise and properly detailed product and service information on company website.
- Developed and executed online strategies for leads, sales and pricing to generate revenue.
- Pursued and closed key opportunities to manage online sales process.
- Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.
- Responded to customer issues and resolved complaints.
- Managed financial tracking, inventory coordination and social media marketing.
- Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
- Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
- Maintained energy and enthusiasm in fast-paced environment.
Sales assistant
Kensington lighting Company
London, ENG
03.2005 - 07.2008
- Fielded customer questions to share information about products, availability and pricing.
- Input credit and debit card payments in POS system to complete purchases.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Maintained records related to sales, returns and inventory availability.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- advised and created bespoke orders for handmade silk lampshades.
- advised about the styles and products in the traditional range of lighting in the shop.
- advised about the types and colours of silks used for lampshade making.
- communicated with the workshop re bespoke orders.
- communicated with the manager and workshop about the shop displays.
- created many displays featuring the shop's products.
House Cleaner
Families in Sweden
Vasteras/Sweden
09.2002 - 07.2004
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Emptied trashcans and transported waste to collection areas.
- Ordered new cleaning supplies for upcoming jobs.
- Operated industrial washing machines and dishwashers to clean linens and dishware.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Head of Reception in Hotel
OHP in Poland
Roskosz/Biala Podlaska
06.2000 - 08.2002
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Carried out day-to-day duties accurately and efficiently.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
English teacher
Schools and agencies in Poland
06.1997 - 06.2000
- Prepared and implemented lesson plans covering required course topics.
- Adapted lesson plans and curricula to student interests, increasing GPAs and student engagement.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Kept classroom organized, clean and safe for students and visitors.
- Planned coursework to introduce students to important literature.
Personal Assistant
ABB
Warsaw
06.1997 - 08.1998
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Arranged domestic and international travel plans and itineraries.
- Served as point of contact between clients and managerial staff.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Used discretion when handling confidential information.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Attended meetings, took notes and tracked action items.
- Organized and attended meetings and compiled related documents and reports.
- Maintained appropriate filing of personal and professional documentation.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
- Sourced and ordered office equipment and supplies.
Education
Bachelor of Arts - English
Teacher Training College of English
Poland 10.1995 - 06.2000
Skills
Point of sale operation
Stocking and replenishing
Store opening and closing
Sales expertise
Product and service sales
Cash Handling
Analytical and Critical Thinking
Self-Motivated
Attention to Detail
Outstanding customer service
Timeline
Volunteer
St Luke's Hospice Charity Shop
11.2022 - Current
Online Shop Owner
Funky Little People
09.2010 - 10.2022
Sales assistant
Kensington lighting Company
03.2005 - 07.2008
House Cleaner
Families in Sweden
09.2002 - 07.2004
Head of Reception in Hotel
OHP in Poland
06.2000 - 08.2002
English teacher
Schools and agencies in Poland
06.1997 - 06.2000
Personal Assistant
ABB
06.1997 - 08.1998
Bachelor of Arts - English
Teacher Training College of English
10.1995 - 06.2000