Anna Sutherland

• Coordinated property inspections and repairs and maintained tenant relations
• Intensive meditation training cultivated focus, resilience and mental clarity
• Navigated logistics, language barriers and cultural nuances through travel in India increasing flexibility and adaptability

• Provided PA support to 6 senior leaders
• Managed inboxes using processes suited to individual needs and preferences to ensure efficiency
• Coordinated meetings
• Organised team events for up to 100 colleagues across 5 locations
• Coordinated travel logistics including itineraries, accommodations, and transportation
• Assisted Senior Leaders with communications between SLT members
• Provided day to day operational support to 20+ direct reports including expense submissions and reporting
• Maintained and updated record management files ensuring timely completion and compliance with relevant policies
• Earned recognition from Chief Customer Officer for 'exemplar problem-solving skills and attitude'
• Received 12 internal awards from peers and senior leaders for leadership, process improvement initiatives, and fostering inclusive workplace culture

• Coordinated 250 graduate placement candidates across 40 nationwide assessment centres, ensuring accurate scheduling and communication during 1-year secondment
• Handled comprehensive vetting and onboarding procedures for 40 successful graduates and interns across 8 divisions
• Maintained candidate database to streamline future recruitment needs

• Implemented process improvements within Agile framework to reduce delivery time from 10 days to 24 hours, directly contributing to rating improvement from 2 to 5-star ratings
• Delivered responses to complex financial inquiries across Pensions and Mortgages departments, maintaining 100% regulatory compliance while navigating multiple technical systems
• Earned 'strong performer' rating during high-pressure period of elevated call volumes and product complaints

• Coordinated freelance work, travel and volunteering opportunities across 3 continents
• Organised 6 successive, week long courses for up to 100 people for not-for-profit organisation in rural Australia
• Established and operated sole trader business offering Yoga and Massage

Mauritius (Spa Manager)

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• Spearheaded pre-opening of luxury spa in Mauritius, ensuring operational readiness at launch
• Recruited and onboarded 40 team members from India and Mauritius creating diverse workforce
• Managed schedules for 26 treatment rooms, optimising service delivery and client satisfaction.

India (Assistant Spa Manager)

• Orchestrated spa operations serving up to 200 guests daily
• Streamlined processes, trained 80+ staff, and managed 24 treatment rooms, driving consistent excellence that secured No 1 position in highly regarded traveller awards for 3 consecutive years