Anna Smal
Watford,Hertfordshire
Summary
A creative, dynamic and enthusiastic Person with over 10 years’ experience of working in prestigious restaurants and hotels. Respected for her ability to drive and improve standards of food service and customer satisfaction, demonstrates an in-depth knowledge of the hospitality industry. Possesses vast expertise in Bar and creating new cocktails. Adapt in people management, builds, supports and motivates efficient and productive teams to deliver an exceptional and enjoyable dining experience.
Overview
16
16
years of professional experience
Work history
Kitchen Assistant + Receptionist
Luxury Hospitality
Eastcote, Hillingdon
2022.07 - Current
- Maintained an organised reception area for a professional business environment.
- Managed room availability charts to ensure zero overbooking.
- Conducted room inspections regularly for maintaining high cleanliness standards in collaboration with housekeeping staff.
Supervisor
The Runway Bar & Kitchen
Uxbridge
2019.02 - 2026.03
- In charge of the day to day running.
- Making sure that the operation is running smoothly on a day to day basis, checking the daily sales report and cash up.
- Staff Training
- Taking orders and doing the Stocktake
- Beer Line cleaning
- Taking Bookings
Supervisor
Fusion Tadka
Northwood, Middlesex
2021.04 - 2022.05
- Ensured smooth operation by effectively managing all front of house staff.
- Promoted positive dining experience with exceptional customer service skills.
- Trained new staff members, leading to improved service standards.
Care Home Driver
Helping Hands
Watford, Hertfordshire
2020.01 - 2021.03
- Provided companionship for emotional support and social interaction to lonely seniors.
- Monitored vital signs regularly-immediate reporting of any abnormalities observed.
- Handled emergency situations calmly, reducing risks associated with elderly falls or sudden illnesses.
Bar Supervisor
The Locker Room Bar/Namaste Lounge
Northwood
2017.07 - 2019.02
- Opening and Closing
- Liaising with customers and complaints
- Doing the Stocktake
- Stock control, ordering and training the Staffs.
- Motivating and upselling
Team Leader
Premier Inn Hotel
Ruislip, Middlesex
2014.05 - 2017.06
- Managing all aspects of the hotel.
- Making sure that to keep a very high standard.
- Checking all the rooms after the housekeepers finish.
- Customer service, dealing with complaints.
Head Housekeeper
Premier Inn Hotel
Harrow, London
2010.05 - 2014.04
- Assisting the Hotel Manager in the day to day running of business.
- Training new staff.
- Maintaining a safe and secure environment.
- Dealing with customers’ requests and complaints.
Education
Diploma - Management
Skills
- Motivation
- Customer Service
- Organisation & Planning
- Influencing Skills
- Communication
- Attention to Detail
Additional Information
Languages: English, Polish
References
References are Available on Request
Timeline
Kitchen Assistant + Receptionist
Luxury Hospitality
2022.07 - Current
Supervisor
Fusion Tadka
2021.04 - 2022.05
Care Home Driver
Helping Hands
2020.01 - 2021.03
Supervisor
The Runway Bar & Kitchen
2019.02 - 2026.03
Bar Supervisor
The Locker Room Bar/Namaste Lounge
2017.07 - 2019.02
Team Leader
Premier Inn Hotel
2014.05 - 2017.06
Head Housekeeper
Premier Inn Hotel
2010.05 - 2014.04