Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
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Anna Sleeman

Anna Sleeman

Truro,Cornwall

Summary

Experienced and values-driven Hub Manager with over 21 years at Boots Opticians, including 9 years in leadership roles since 2015. Known for building high-performing teams, delivering results through people-focused leadership, and navigating operational complexity with clarity and care. Recognised as an Inspirational Leader at company level, with a strong track record in coaching, strategic planning, and growing multi-site teams. With a steely determination that together we win, putting colleagues and customers at the heart of everything. Now seeking to apply this experience in a business development role, combining deep industry insight with strong relationship-building and commercial acumen.

Overview

22
22
years of professional experience

Work history

Hub Manager

Boots Opticians
, Cornwall & Devon
01.2021 - Current
  • Lead a regional team of over 60 colleagues across seven optician stores, transforming a single location into one of the company's top-performing hubs. Growing from 4 to 7 stores within the last 3 years.
  • Set strategic priorities, aligning clinical, commercial, and operational needs to maximise impact.
  • Drive resource planning for opticians, ensuring timely deployment of clinical staff in response to business needs.
  • Cultivated a strong ‘One Hub, One Team' culture by mentoring store leaders and empowering colleagues. Creating a mobile team covering a large geographical area.
  • Organised and delivered training sessions for both leaders and colleagues, to instill confidence and knowledge to better support our customers.
  • Fostered long-term, trust-based relationships with internal teams and external stakeholders to drive performance and growth for both spectacle and contact lens wearers.
  • Deliver profit budget through effective management of P&L and budgets
  • Deliver Total Sales including Spectacles, Services, Contact Lenses in line with the total sales budget
  • Consistently delivering KPIs with top regional and company scorecard performance by being relentless in exceptional customer care delivery.
  • Navigated complex leadership challenges with resilience, addressing workload pressures and cultural shifts.
  • Regional Lead for Enhanced Services

Practice Manager

Boots Opticians
St Austell , Cornwall
06.2015 - 12.2020
  • Demonstrated leadership by building and nurturing high-performing teams.
  • Fostered an inspiring environment, driving optimal team performance.
  • Implemented comprehensive performance management and HR frameworks to support operational needs.
  • Maintained strict budget controls, ensuring financial stability.
  • Cultivated strong patient relationships through effective communication.
  • Coordinated staff training sessions to enhance skills and knowledge.
  • Delivered total sales, including spectacles and contact lenses, in line with budget objectives.
  • Produced weekly and monthly sales, customer care, and productivity reports.
  • Maintained performance and engagement through the pandemic with compassionate leadership

Optical Consultant

Boots Opticians
St Austell, Cornwall
01.2004 - 05.2015
  • Reinforced company reputation by delivering outstanding customer service and ensuring client satisfaction.
  • Collaborated effectively with optometrists for seamless patient care delivery.
  • Advised on appropriate lens treatments to improve visual comfort
  • Supported customers for contact lenses in both new wearer and follow up appointments ensuring confidence and satisfaction
  • Achieved precision in dispensing through accurate measurements and adjustments of glasses.
  • Conducted repairs and adjustments on frames to maintain high-quality standards.
  • Promoted a collaborative team atmosphere through clear communication and teamwork.

Education

Boots Opticians

Skills

  • Strategic and operational planning
  • People leadership and coaching
  • Resource planning
  • Business growth and performance
  • Customer relationship management
  • Stakeholder engagement
  • Multi-site management
  • Employee relations awareness
  • Commercial acumen
  • Emotional intelligence and culture building
  • Talent development

Accomplishments

Area & Territory Winner – Inspirational Leader, Boots Best of the Best Awards 2023

Emergency Eye care Lead role & Location Manager during pandemic

Achieved top-tier position on Company and Regional scorecards


Timeline

Hub Manager

Boots Opticians
01.2021 - Current

Practice Manager

Boots Opticians
06.2015 - 12.2020

Optical Consultant

Boots Opticians
01.2004 - 05.2015

Boots Opticians
Anna Sleeman