Anna Sleeman
Truro,Cornwall
Summary
Experienced and values-driven Hub Manager with over 21 years at Boots Opticians, including 9 years in leadership roles since 2015. Known for building high-performing teams, delivering results through people-focused leadership, and navigating operational complexity with clarity and care. Recognised as an Inspirational Leader at company level, with a strong track record in coaching, strategic planning, and growing multi-site teams. With a steely determination that together we win, putting colleagues and customers at the heart of everything. Now seeking to apply this experience in a business development role, combining deep industry insight with strong relationship-building and commercial acumen.
Overview
22
22
years of professional experience
Work history
Hub Manager
Boots Opticians
, Cornwall & Devon
01.2021 - Current
- Lead a regional team of over 60 colleagues across seven optician stores, transforming a single location into one of the company's top-performing hubs. Growing from 4 to 7 stores within the last 3 years.
- Set strategic priorities, aligning clinical, commercial, and operational needs to maximise impact.
- Drive resource planning for opticians, ensuring timely deployment of clinical staff in response to business needs.
- Cultivated a strong ‘One Hub, One Team' culture by mentoring store leaders and empowering colleagues. Creating a mobile team covering a large geographical area.
- Organised and delivered training sessions for both leaders and colleagues, to instill confidence and knowledge to better support our customers.
- Fostered long-term, trust-based relationships with internal teams and external stakeholders to drive performance and growth for both spectacle and contact lens wearers.
- Deliver profit budget through effective management of P&L and budgets
- Deliver Total Sales including Spectacles, Services, Contact Lenses in line with the total sales budget
- Consistently delivering KPIs with top regional and company scorecard performance by being relentless in exceptional customer care delivery.
- Navigated complex leadership challenges with resilience, addressing workload pressures and cultural shifts.
- Regional Lead for Enhanced Services
Practice Manager
Boots Opticians
St Austell , Cornwall
06.2015 - 12.2020
- Demonstrated leadership by building and nurturing high-performing teams.
- Fostered an inspiring environment, driving optimal team performance.
- Implemented comprehensive performance management and HR frameworks to support operational needs.
- Maintained strict budget controls, ensuring financial stability.
- Cultivated strong patient relationships through effective communication.
- Coordinated staff training sessions to enhance skills and knowledge.
- Delivered total sales, including spectacles and contact lenses, in line with budget objectives.
- Produced weekly and monthly sales, customer care, and productivity reports.
- Maintained performance and engagement through the pandemic with compassionate leadership
Optical Consultant
Boots Opticians
St Austell, Cornwall
01.2004 - 05.2015
- Reinforced company reputation by delivering outstanding customer service and ensuring client satisfaction.
- Collaborated effectively with optometrists for seamless patient care delivery.
- Advised on appropriate lens treatments to improve visual comfort
- Supported customers for contact lenses in both new wearer and follow up appointments ensuring confidence and satisfaction
- Achieved precision in dispensing through accurate measurements and adjustments of glasses.
- Conducted repairs and adjustments on frames to maintain high-quality standards.
- Promoted a collaborative team atmosphere through clear communication and teamwork.
Education
Boots Opticians
Skills
- Strategic and operational planning
- People leadership and coaching
- Resource planning
- Business growth and performance
- Customer relationship management
- Stakeholder engagement
- Multi-site management
- Employee relations awareness
- Commercial acumen
- Emotional intelligence and culture building
- Talent development
Accomplishments
Area & Territory Winner – Inspirational Leader, Boots Best of the Best Awards 2023
Emergency Eye care Lead role & Location Manager during pandemic
Achieved top-tier position on Company and Regional scorecards
Timeline
Hub Manager
Boots Opticians
01.2021 - Current
Practice Manager
Boots Opticians
06.2015 - 12.2020
Optical Consultant
Boots Opticians
01.2004 - 05.2015
Boots Opticians
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