Anna Sitkiewicz

Supervisor tasks (deputy)

Checking all invoices and approving or querying where required.

Keeping a log of all claims and chasing and escalating where needed.

Keep a record of freight charges to receive back.

Answer any email queries.

Courier escalation to Account Managers.

Escalation of any issues to Warehouse Section Leads

Informing of any new processes and putting a manual together accordingly.

Roll Out co-ordination.

TRIM order issues.

Ordering of all boxes and supplies for the warehouse.

Stationary orders for the office

Searching for new transport companies, research and establishing cooperation

Controlling team's daily tasks and performance

Training warehouse staff and assistance with technical issues

Printed Orders

- Sorting all orders that print in locations for picking in the warehouse.

- Ensuring all orders are on the correct service and change accordingly.

- Invoicing all order and adding tracking information where required.

Emails

- Quotations with FedEx & Man in Van

- Booking all MIVs – complete MIV forms & file once completed by warehouse.

- Changing delivery method – EG upgrading

- Stopping orders from shipping and holding until they can ship.

- Cancelling Work & loads so CS can make changes to order or delete the order.

- Tracking orders

- Requesting PODs

- Invoices for ROW

- COO for ROW EG Dubai

- Booking of containers for USA including all paperwork

- Booking of air freight for Dallas shipments

- Booking of boxes/Pallets to Indonesia

- Emailing CS with any queries – EG Back orders or parts that are to large for Bybox or next day.

- Coordinating of small boxes going to TK MET Or Polish warehouse.

- Chasing of any TRIM that has not arrived.

- Completing UK and International Roll Outs

TSS

Inputting all information for customs into the trader support system, this is for every order that ships to Northern Ireland.

Claims

Complete claims for and emailing to FedEx, PTI. Claims needs all sales and proof of purchase information sent with them.

Report

- Non invoicing report

- Checking all older orders have shipped out. If not, liaising with section leads to look into once we have done all checks within the office. Check and making sure package slips are closed, usually service company order shipping together or TRIM not closed.

- Packing slip not generated report

- Freight complete report

- Removing of load numbers – 2 reports

- Checking freight lines have been invoiced with the other goods.

Returns

Answering all query emails from CS, BK & Subway for UK returns.

Create label for all UK collected.

Booking UK returns with FedEx and Man in Van, re-booking of not collected.

Monitoring reports for RRT

Monitoring old RMA and cancelling if out of time

E-mail queries – chasing RMAs, re-booking collections, requesting information on RMAs.

Liaising with warehouse to locate boxes.

Confirming returns have arrived and crediting customer.

Logging & monitoring all parts arriving back to go to factory for repair.

Logging & monitoring all parts arriving back to go back to suppliers/warranty.

Informing of any new processes and putting a manual together accordingly.

Additional

Preparing manuals a trainings - including the whole Resupply training at new DC in Poland

• Serving visitors by greeting, welcoming, directing and announcing them appropriately
• Answering, screening and forwarding any incoming phone calls while providing basic information when needed; receiving and sorting daily mail/deliveries/couriers
• Recruiting new applicants, electronic diary management for HR Manager and HR team, running routine reports and conducting follow-up amendments/actions, accurately entering data into the HR database, generating offers of employment interview, reference and carry out on vetting on temps to the required standards, checking temps turning up on time and carrying out the work accordance with clients requirements, managing staff attendance

• Barista-training customer service, preparing coffee, cleaning

• Voice-command based picking, conducting quality control activities, training and supervising new employees

• Bank cashier customer service, managing and monitoring ATM operations, managing files and keeping records, drafting contracts, preparing monthly reports

• Working with customers, checking and inspecting goods received, managing files and keeping records, issuing invoices