Anna Sim
London
Summary
Detail-driven investment operations professional with over ten years of experience in financial reporting, factsheet production, and regulatory reporting across a range of asset classes. Proven track record of producing and validating high-quality client materials, including factsheets and KIIDs, with a strong focus on data accuracy, consistency, and FCA compliance. Highly skilled in extracting, analysing, and presenting financial data using advanced Excel, with rigorous attention to detail and quality control. Experienced in managing multiple reporting cycles and tight deadlines while collaborating with internal teams and external stakeholders to deliver accurate, client-ready outputs. Proactive and organised, with a strong sense of ownership and a commitment to continuous improvement and operational excellence.
Overview
12
12
years of professional experience
Work history
Client Services Manager
SS&C Global
, London
2022.05 - 2025.08
- Supported the production, validation, and distribution of client materials including factsheets, prospectuses, and KIIDs, ensuring data accuracy, consistency, and regulatory compliance.
- Extracted, analysed, and validated financial data across multiple systems, maintaining high standards of quality control in all reporting and documentation.
- Managed multiple concurrent reporting cycles and deadlines, consistently delivering high-quality outputs under pressure.
- Chaired performance reviews and operational meetings to monitor KPIs, provide feedback, and drive team excellence.
- Identified and implemented process improvements to optimise reporting accuracy, reduce errors, and enhance client experience.
- Collaborated with internal teams in international time zones (operations, product, technology) to streamline reporting workflows, improve data integrity, and enhance efficiency.
- Acted as primary liaison for Investment Management Organisations, managing complex client and operational queries while ensuring accurate, client-ready reporting outputs.
- Built and maintained strong relationships with internal and external stakeholders across global teams, improving communication and delivery.
- Liaised with regulatory bodies and supported audits, ensuring adherence to FCA, GDPR, and internal compliance standards.
- Compiled and analysed KPI and operational data, producing clear, actionable insights for stakeholders.
- Demonstrated strong attention to detail and ownership when handling complex, technical, and high-risk cases through to resolution.
- Owned complex, technical, and complaint cases, ensuring prompt and compliant resolution.
- Managed multiple concurrent projects with conflicting deadlines, ensuring timely and accurate delivery.
- Facilitated internal audits to assess compliance with GDPR and other data protection regulations.
- Regularly reviewed CRM and reporting tools, implementing improvements to achieve operational and client success metrics.
- Negotiated contracts with clients, balancing profitability and service quality while driving adoption of enhanced services.
Regulatory Reporting Analyst
NinetyOne Investments
2021.11 - 2022.02
- Designed and delivered detailed financial reports and client-facing materials including factsheets, prospectuses, and KIIDs
- Production and distribution of EMT, EPT, DCPT and PRIIPs investment data
- Creation of regular monthly reporting including asset allocation packs
- Reviewed investment and legal documentation for accuracy
- Designed and executed detailed reports to track financial performance against budget and forecast, highlighting variances for management review.
- Maintained detailed documentation to ensure continuity in analytical practices
- Performed thorough validation of data inputs to ensure precision in reports
- Worked alongside various departments to provide customised analytics.
- Led monthly discussions with department heads on analysis results and implications
- Presented findings in clear, comprehensive visuals, aiding in strategic decision-making processes.
- Oversight of the Key Investor Document production process, including co-ordinating both external vendors and internal parties
Investment Operations Administrator
Omnis Investments Ltd
2018.04 - 2021.11
- Daily oversight over range of 27 funds, consisting of various types of assets
- Validation of data for external marketing documentation such as KIIDs and Factsheets
- Investigating and resolving anomalies in the fund such as, failed trades, cash/stock breaks, overdrafts and late trades
- Monitoring of corporate actions, cash flows and reconciliation processes
- Oversight and enquiring of pre/post trade compliance checks
- Completion and submission of various forms including tax and market opening documents
- Conducting and reporting on due diligence meetings, held both onsite and remotely
- Building and maintaining relationships with external fund houses as well as the custodian and depository
- Independently organizing and chairing meetings with individuals of all levels
Administration Assistant
Thompson Taraz LLP
2015.12 - 2018.04
- Taking responsibility for enquiries and seeing all cases through from start to finish
- Being proactive and gathering information from various sources in order to fully address queries received
- Processing investment applications timely and accurately, while adhering to all FCA regulations
- Obtaining and checking appropriate Anti Money Laundering (AML) and Know Your Customer (KYC) documentation
- Logging, banking and allocating all client monies received, within the FCA deadline
- Answering in depth IFA and investor queries, both in writing and over the phone
- Conducting bank reconciliations for client accounts in line with all CASS requirements
- Undertaking large projects such as, arranging Litigation Action Groups and logging Extraordinary General Meeting (EGM) votes
- Creating and issuing documentation including Tax Certificates, Distribution Notices, EIS 3 Claim Forms
- Calculating, checking and setting up payments for adviser charges, invoices and investor distributions
- Experienced using a variety of banking platforms, such as HSBC, RBS, Coutts, BOS, Schroders and Deutsche Bank
- Aware of and able to deal with various cut off times for each banking platform
- Producing and taking responsibility for filing systems and procedures, to improve workflows
- Ensuring various databases are kept up to date and requesting proof of changes where necessary
General Administration Clerk (Casual Worker)
News UK
2015.08 - 2015.11
- Filing documents
- Scanning files
- Ordering stationary and general office supplies
- Booking meetings
- Preparing basic correspondence
Merchandising Admin Assistant
Monsoon Accessorize Head Office
2015.03 - 2015.07
- Preparing documents and calculating figures for all trade and finance meetings
- Building strong relationships with suppliers and negotiating various business demands
- Undertaking advanced Excel training to improve my skills and knowledge
- Identifying trends in the sales data and making business decisions accordingly
- Building strong relationships with suppliers and negotiating various business demands
- Keeping multiple databases up to date with figures and other relevant information
- Ensuring all statistics and documents are prepared on time
- Communicating issues and updates effectively with other departments
Merchandising Assistant (Temporary Position)
The Handpicked Collection
2014.09 - 2015.01
- Calculating sales figures, including Key Performance Indicators
- Conducting analysis and identifying trends then evaluating company actions as necessary
- Meeting with colleges to explain and discuss figures or any other current issues
- Using VLOOKUP, IF Formulas and Pivot Tables to create spread sheets for sales analysis
- Keeping multiple databases up to date with current figures and necessary information
Investor Service Solutions Associate (Contract)
International Financial Data Services
2013.07 - 2014.08
- Writing letters to customers, IFAs and other collective investment companies
- Providing clients with both current and historic valuations of the accounts
- Answering enquiries about ISAs, fund switches, stock transfers and withdrawals
- Meeting targets set for me individually, within the team and throughout the department
- Handling legal documents such as Power of Attorney, Court of Protection and certified passports
- Meeting daily, weekly and monthly service level agreements (SLAS) both individually and with a team
- Undertaking full investigation to answer all enquiries from clients, senior advisors and investment managers
- Making both internal and external telephone calls and emails to acquire all relevant information to assist customers
- Advising of the investment, sale and transfer procedures to all parties
- Checking official and certified documents for the correct requirements
- Making the Compliance, Fraud and Money Laundering departments aware of any suspicious activity within the accounts
- Advising of the pricing and charging structures within collective investments
- Proof reading and quality checking colleagues’ letters, as well as my own
- Working flexibly to help compensate heavy work loads
Education
Investment Operations Certificate - Level 3
Chartered Institute of Investments and Securities
LondonA-LEVELS -
Havering 6th Form College
LondonGSCE’s -
Sacred Heart of Mary Girls School
LondonFinancial Services, Regulation and Ethics (R01) -
Chartered Insurance Institute
Skills
- Extensive Financial Services Knowledge
- Problem Solving
- Regulatory Reporting
- High-Pressure Environments
- Qualified in UK Regulation
- Knowledge of FCA Regulations
- Critical Issue Management
- CASS Experience
- Extensive GDPR Expertise
- AML and KYC Experience
- Leadership and Team-Building
- Continuous Learning and Mentorship
- Communication & Stakeholder Engagement
- Identifying Growth Opportunities
- Organizational Agility and Project Management
- Solution-Oriented Thinking
Timeline
Client Services Manager
SS&C Global
2022.05 - 2025.08
Regulatory Reporting Analyst
NinetyOne Investments
2021.11 - 2022.02
Investment Operations Administrator
Omnis Investments Ltd
2018.04 - 2021.11
Administration Assistant
Thompson Taraz LLP
2015.12 - 2018.04
General Administration Clerk (Casual Worker)
News UK
2015.08 - 2015.11
Merchandising Admin Assistant
Monsoon Accessorize Head Office
2015.03 - 2015.07
Merchandising Assistant (Temporary Position)
The Handpicked Collection
2014.09 - 2015.01
Investor Service Solutions Associate (Contract)
International Financial Data Services
2013.07 - 2014.08
A-LEVELS -
Havering 6th Form College
GSCE’s -
Sacred Heart of Mary Girls School
Investment Operations Certificate - Level 3
Chartered Institute of Investments and Securities
Financial Services, Regulation and Ethics (R01) -
Chartered Insurance Institute