ANNA SHEVCHUK
Manchester
Summary
Hardworking and organized individual well-versed in maintaining records, training employees and ordering and receiving inventory. Motivated and communicative individual paired with in-depth knowledge of POS system operations.
Responsible Barista/Manager with more than 2 years of hands-on experience supervising employees and overseeing day-to-day operations. Polished in handling customer complaints, conducting inventory and planning and setting up displays and promotional banners.
Overview
4
4
years of professional experience
Work History
Barista/Supervisor
Northern Tea House
09.2022 - 11.2024
- Managed daily operations including customer service, inventory control, and staff scheduling
- Maintained accurate inventory counts to meet customer demands and sustain operations
- Assisted with administrative tasks such as ordering supplies and maintaining records
- Utilized creativity to develop promotional content and improve customer engagement
- Created new training guidelines, and provided staff orientation and training.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Social Media Manager
Hotel "PARK HOUSE"
04.2021 - 02.2022
- Analysed weekly and monthly performance reports,
using insights to refine content strategy and boost
reach - Created graphics, videos, and engaging content that increased followers growth
- Assisted with front desk operations for boutique hotel, providing top-tier guest services and maintaining peaceful attitude in high-pressure situations
- Handling and responding to phone lines, emails, and managed online booking systems, ensuring guest inquiries were addressed promptly
- Managed daily administrative tasks, including data entry, filing, and updating guest profiles to ensure accurate records
Hotel Receptionist
Hotel "Central"
09.2020 - 01.2021
- Collaborated with the marketing team to create content calendars for Instagram, Facebook, and Twitter.
- Researched target audience behavior and provided recommendations for content strategy.
- Handle guest inquiries and complaints professionally, resolving issues quickly to ensure guest satisfaction
- Provide information about hotel services, local attractions, and transport, enhancing the guest experience
- Process payments via credit cards, cash, and company accounts, maintaining accurate financial records
Education
Bachelor's Degree - Business Economics
V.N. Karazin Kharkiv National University
Ukraine06-2023
Skills
- Canva
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Social Media Management
- Team Player
- Problem Solving & Conflict Resolution
- Multi-tasking in Fast-Paced Environments
- Time Management & Organization
- Customer Management
- Time Management
- Team Collaboration & Support
- Guest Relations & Customer Service
- Front Desk Operations
- Reservation & Booking Systems
- Barista Skills
- Administrative Skills (eg, invoicing)
- Cash Handling & Payment Processing
Languages
English
Proficient
C2
Ukrainian
Proficient
C2
Timeline
Barista/Supervisor
Northern Tea House
09.2022 - 11.2024
Social Media Manager
Hotel "PARK HOUSE"
04.2021 - 02.2022
Hotel Receptionist
Hotel "Central"
09.2020 - 01.2021
Bachelor's Degree - Business Economics
V.N. Karazin Kharkiv National University
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