Anna Sammons
Westoning,Bedfordshire
Summary
Proactive Visitor Assistant with expertise in event coordination and bespoke tour management. Coordinates successful tours for special occasions, ensuring tailored experiences that meet diverse group needs. Manages shop operations while enhancing customer interactions and driving sales.
Overview
6
6
years of professional experience
Work History
Visitor Assistant
English Heritage
Silsoe, Bedfordshire
03.2024 - Current
- Welcomed guests to Wrest Park house and gardens, providing exceptional service.
- Addressed visitor queries with accurate information, ensuring a satisfying and informative tour experience.
- Managed bookings and inquiries via phone and email, demonstrating excellent organisational skills and customer service.
- Adapted quickly to unexpected changes or challenges during tours, ensuring a seamless experience for participants.
- Addressed enquiries to ease worries and provide extra assistance, promoting safe and enjoyable tours.
- Used and provided maps to tourists to navigate sites and plan routes in advance, providing exact locations and exact distances.
- Processed group payments and issued tour tickets.
- Processed memberships and renewals, supporting expansion of visitor loyalty programme.
- Coordinated with event organisers to offer bespoke tours for special occasions, catering to specific group needs.
- Oversaw Duty Manager responsibilities during diverse events, including weddings and gala dinners.
- Coordinated Duty Manager tasks for film projects with Amazon, BBC, and Netflix, ensuring successful execution and client satisfaction.
- Managed shop operations, enhancing customer satisfaction and driving sales efficiency.
- Led management of a photo shoot for Netflix, ensuring seamless execution and high-quality results.
Cycle Center Assistant
Center Parcs
Steppingly, Bedfordshire
03.2020 - Current
- Issued bikes to guests, ensuring comfort and basic usage understanding.
- Guided customers in selecting suitable options for themselves and families, fostering positive interactions.
- Worked with team members to improve guest experience, ensuring satisfaction and engagement.
- Greeted visitors and accurately assessed needs for effective assistance.
- Screened incoming calls and inquiries, directing messages to appropriate staff.
- Maintained filing systems for efficient retrieval of both electronic and paper documents.
- Handled confidential documents with discretion, complying with data protection policies.
- Developed practical skills through shadowing senior staff, enhancing understanding of operations and procedures.
Education
Bachelor of Arts(Hons) - Criminology and Pyschology
University of Bedfordshire
Luton2005
Skills
- Customer service
- Booking management
- Event coordination
- Group ticketing
- Incident reporting
- Risk assessment
- Emergency response
- Data protection
- Fire safety knowledge
- Customer service dedication
- Security equipment handling
- Report-writing
- Crowd control efficiency
- Security risk analysis
- Emergency evacuation
- Surveillance
- Radio communications
- Fire safety training
- CPR and First Aid
Flexibilty
- I am highly flexible. I can work anytime, anyplace, anywhere. I am in the enviable position to have independant children and no pets, and I love to travel, so I am free to work anywhere in the country and can do any shift pattern and any start and finish time. I also have no problem staying away from home. I have my own transport, but also use public transport, and regularly travel up to Cumbria where one of my sons has relocated for work.
Timeline
Visitor Assistant
English Heritage
03.2024 - Current
Cycle Center Assistant
Center Parcs
03.2020 - Current
Bachelor of Arts(Hons) - Criminology and Pyschology
University of Bedfordshire