Anna Rypysc
Edinburgh
Summary
Dedicated professional with a strong foundation in customer service, demonstrating exceptional empathy and patience. Skilled in decision making, active listening, and time efficiency, ensuring optimal client satisfaction. Self-motivated with a commitment to delivering high-quality service and continuously improving processes.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work history
loan/mortgage advisor
Bank Spoldzielczy Strzyzow
Strzyzow, Poland
02.2024 - 09.2024
- Informed customers of potential legal action and required remediation to avoid escalation.
- Provided additional advice and guidance on buildings cover and life insurance.
- Streamlined application process to improve client experience.
- Completed documentation for lines of credit and loans on behalf of customers.
baker asistant
Shortbread House of Edinburgh
Edinburgh
10.2021 - 08.2022
- Crafted beautiful biscuits with attention to detail, delighted patrons regularly.
- Complied with health and safety codes.
- Packaged and labelled baked goods with accurate descriptions and ingredients.
- Handled additional tasks assisting team members during busy holiday periods and employee absences.
- Decorated cakes for eye-catching presentation.
- Demonstrated respect, friendliness and willingness to help wherever needed.
F&B team member/ receptionist
Ibis Style St Andrew Square
Edinburgh
02.2016 - 10.2021
- Remained flexible to cover shifts and work overtime as required.
- Offered exceptional customer service with strong product knowledge.
- Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
- Displayed teamwork skills to improve overall productivity.
- Achieved efficient workflow with proper time management.
- Helped to prepare and plate food orders for quick service.
- Demonstrated proper food handling and safety standards.
- Maintained high standards of food hygiene, securing customer trust.
- Used initiative to foresee customer and team needs, taking preventative action to minimise issues.
- Warmly greeted customers and proactively reduced wait times.
- Demonstrated energy and enthusiasm to go above and beyond for each and every customer.
- Replenished stock and processed deliveries to maximise product availability.
Education
Bachelor of economics - Economics
Universyty of Rzeszow
Rzeszow, Poland 09.2002 - 05.2005
Economic technician - Economics
Economic Highschool
Strzyzow 09.1998 - 05.2002
Skills
- Empathy and patience
- Customer Service
- Decision making
- Active listening
- Self-motivation
- Time efficiency
Affiliations
- traveling
- hiking
- cooking
- playing chess
Timeline
loan/mortgage advisor
Bank Spoldzielczy Strzyzow
02.2024 - 09.2024
baker asistant
Shortbread House of Edinburgh
10.2021 - 08.2022
F&B team member/ receptionist
Ibis Style St Andrew Square
02.2016 - 10.2021
Bachelor of economics - Economics
Universyty of Rzeszow
09.2002 - 05.2005
Economic technician - Economics
Economic Highschool
09.1998 - 05.2002
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