Anna Ryk
London,Isleworth
Summary
Organised and customer-focused professional with extensive experience in customer service, administration and team coordination. Strong communication, organisational and problem-solving skills combined with a creative background in textiles and bespoke customer projects. Adaptable, reliable and committed to delivering excellent service in fast-paced environments.
Overview
27
27
years of professional experience
Work history
Catering Supervisor
University of West London
London
2006.09 - Current
- Led daily operations and supervised a team of 5 in a fast-paced catering environment.
- Delivered excellent customer service while enhancing organisational and communication skills.
- Supported administration and stock management processes to optimise day-to-day operations.
Event Medic
Event Medical Solution
London
2020.03 - 2020.12
- Coordinated with multiple teams to facilitate smooth event operations.
- Organised tasks with attention to detail and managed responsibilities under pressure.
- Maintained accurate documentation and records to ensure compliance with established procedures.
Textile & Custom Furnishing Coordinator
Eurofirany
Stalowa Wola, Poland
1999.02 - 2004.06
- Coordinated bespoke customer orders, measurements, and product specifications, ensuring precision and client satisfaction.
- Developed organisational skills by efficiently coordinating multiple projects, leading to improved workflow and client engagement.
Education
Retailer Level 2 -
Institute for Apprenticeship & Technical Education
London 01/2019 - 12/2019
Matura (High School Leaving Certificate) - Mathematics & Physics Profile
General Secondary School
Stalowa Wola, Poland 09/1990 - 06/1994
Skills
- Event Operations & Logistics
- Organisation & Project Management
- Office & Operations Coordination
- Microsoft Office (Word, Excel, Outlook)
- People & Client Support
- Relationship Building & Communication
Languages
English
Advanced
Italian
Elementary
Polish
Native
ADDITIONAL EXPERIENCE
Event Support Team Member
Harriet Bratt – International Speaker | 2025 – Present
- Supporting the delivery of live personal development events by welcoming and registering participants.
- Assisting attendees throughout the event and providing information to ensure a positive experience.
- Supporting event logistics, speakers and stage activities to ensure the smooth running of workshops and presentations.
CREATIVE PROJECTS
Founder & Freelance Creator
Fairy Factory Handmade | 2025 – Present
- Designing and creating bespoke garments, crochet pieces and handmade accessories.
- Offering clothing alterations, repairs and upcycling tailored to clients' individual needs.
- Managing customer consultations, project planning and delivery while maintaining high standards of craftsmanship and customer satisfaction.
Timeline
Event Medic
Event Medical Solution
2020.03 - 2020.12
Catering Supervisor
University of West London
2006.09 - Current
Textile & Custom Furnishing Coordinator
Eurofirany
1999.02 - 2004.06
Matura (High School Leaving Certificate) - Mathematics & Physics Profile
General Secondary School
09/1990 - 06/1994
Retailer Level 2 -
Institute for Apprenticeship & Technical Education
01/2019 - 12/2019