ANNA RUSE
Croydon,Greater London
Summary
Highly experienced Office, Administration and Travel Operations professional with over 35 years' experience supporting senior leadership teams, managing business operations, coordinating complex travel arrangements, overseeing financial administration, and delivering exceptional client service. Combining extensive travel industry expertise with strong organisational and accounts administration skills. I have successfully managed office operations, business travel logistics, expense reconciliation, invoicing, supplier relationships, and executive support functions. Known for reliability, attention to detail, professionalism, and a proactive approach to problem-solving. Recent experience includes managing office operations and financial administration for a leading travel marketing company, alongside coordinating a full company office relocation and supporting senior directors across multiple business functions.
Overview
34
34
years of professional experience
Work history
Office & Accounts Executive
Cara Hotel Marketing Limited
Croydon
2022.12 - 2025.08
- Provided comprehensive operational, administrative and financial support to senior leadership within a leading travel industry marketing company.
- Managed day-to-day operations of company headquarters.
- Provided direct support to the Managing Director and Deputy Managing Director.
- Coordinated all UK and international travel arrangements for staff, events and FAM trips.
- Processed company payments, supplier invoices and client recharges using Xero.
- Reconciled monthly staff expenses across multiple departments.
- Managed post, courier services and office logistics.
- Successfully coordinated a complete office relocation project, including supplier sourcing, clearance management, refurbishment coordination and secure disposal of assets.
Healthcare Worker
Star OUTiCO / ONS COVID-19 Infection Survey
London And The South East, England
2020.09 - 2022.07
- Conducted in-home COVID-19 testing and lifestyle surveys.
- Maintained strict compliance and data accuracy standards.
- Supported recruitment activities including candidate screening and first-stage interviews.
Personal Travel Agent & Business Owner
The Personal Travel Agents (In Partnership with Your Coop)
Croydon, Greater London
2013.03 - 2021.07
- Successfully operated an independent travel business specialising in bespoke travel arrangements.
- Built and managed a loyal client portfolio through networking and referrals.
- Created luxury tailor-made holiday itineraries.
- Developed strong supplier partnerships across the travel sector.
- Maintained responsibility for sales, marketing, customer service and business development.
Sales Development Manager (Part-Time Alongside My Personal Travel Agent Business)
Supereps International Travel Marketing
London, England
2019.04 - 2020.04
- Represented hospitality, tourism and destination management clients throughout the UK and Ireland.
- Delivered product training to travel agents and tour operators.
- Promoted hotels, resorts, tourist boards and MICE organisations.
- Supported sales growth through relationship development and market engagement.
Accounts & Administration Assistant (Part-Time Alongside My Personal Travel Agent Business)
DFE Furniture for Schools
London, England
2017.01 - 2018.10
- Processed supplier invoices through Sage.
- Issued customer invoices and managed supplier statements.
- Maintained filing systems and administrative records.
- Supported general office administration and customer enquiries.
Career Break & Part-Time Travel Administration Support
London
2011.01 - 2013.01
- Provided administrative support for a Gold Travel Counsellor.
- Assisted with travel bookings, office administration and customer service during holiday cover periods.
Senior Sales Consultant & Quality Control Adviser
Western & Oriental
London, England
2003.09 - 2011.01
- Designed bespoke luxury travel itineraries.
- Managed travel documentation, ticketing and database administration.
- Led quality control projects supporting business acquisitions.
- Produced customer guidance materials and travel information resources.
Senior Sales Consultant
Abercrombie & Kent Travel
London, England
1997.04 - 2003.07
- Developed the company's Italian travel division into a key profit centre.
- Managed the department independently.
- Produced specialist travel brochures.
- Conducted extensive hotel inspections and supplier evaluations across Europe and the Middle East.
Receptionist / Travel Executive
Finlandia / Norvista Travel
London, England
1991.09 - 1997.03
- Progressed from Receptionist to Travel Executive.
- Managed travel bookings, itineraries and customer enquiries.
- Organised specialist group travel programmes to Finnish Lapland.
- Developed expertise in airline reservation systems and travel operations.
Education
Travel & Tourism, Hotel Reception
Carshalton College of Further Education
LondonSkills
Executive & Director Support
Office Management & Business Administration
Luxury Travel Planning & Coordination
Event & FAM Trip Management
Financial Administration (Invoices, Expenses &
Reconciliation)
Supplier & Client Relationship Management
CRM, Database & Records Management
Microsoft Office & Travel Reservation Systems
(Sabre, Galileo, Amadeus)
ADDITIONAL STRENGTHS
- 35+ years of professional experience
- Long-term career stability and loyalty
- Strong stakeholder and supplier management
- Excellent written and verbal communication
- Highly organised and detail-oriented
- Proven ability to support senior executives
- Experience managing projects and business operations
Timeline
Office & Accounts Executive
Cara Hotel Marketing Limited
2022.12 - 2025.08
Healthcare Worker
Star OUTiCO / ONS COVID-19 Infection Survey
2020.09 - 2022.07
Sales Development Manager (Part-Time Alongside My Personal Travel Agent Business)
Supereps International Travel Marketing
2019.04 - 2020.04
Accounts & Administration Assistant (Part-Time Alongside My Personal Travel Agent Business)
DFE Furniture for Schools
2017.01 - 2018.10
Personal Travel Agent & Business Owner
The Personal Travel Agents (In Partnership with Your Coop)
2013.03 - 2021.07
Career Break & Part-Time Travel Administration Support
2011.01 - 2013.01
Senior Sales Consultant & Quality Control Adviser
Western & Oriental
2003.09 - 2011.01
Senior Sales Consultant
Abercrombie & Kent Travel
1997.04 - 2003.07
Receptionist / Travel Executive
Finlandia / Norvista Travel
1991.09 - 1997.03
Travel & Tourism, Hotel Reception
Carshalton College of Further Education