Anna Rastorgujeva
Kitchen Manager at itsu
London
Summary
Dynamic and highly proactive professional with expertise in supplier relationships management and purchasing. Demonstrates clear decision-making and accountability while effectively prioritizing tasks. Skilled in stock control, catering operations and data entry. Trained in first aid and allergen awareness. A team player with strong cultural awareness, who takes on challenging new role skills and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work history
Kitchen Manager
Itsu
London
12.2021 - Current
- Quality Control
- Budgeting (following the weekly goals set for the shop, keeping track of the other aspects & adjusting when needed)
- Covering general manager on holidays
- Preparing the shop for the new launches
- Working with the invoices, emails and organizing the deliveries.
- Overseeing food preparation & providing help whenever it's necessary
- Safety (ensuring that the kitchen adheres to health and safety regulations)
- Staff Management (Kitchen/FOH training, communication, 6-months one to one with team members)
- Production planning, stock count
Customer sales assistant, Party Host, Receptionist
Clowntown Children's Indoor Activity centre
London
05.2014 - 12.2021
- Maintaining outstanding store condition and visual merchandising standards.
- Experience in all aspects of customer service – dealing with enquiries over the phone and face-to-face.
- Keeping up to date with product and event information.
- Ensuring customers are met with a high standard of service.
- Preparing and hosting birthday parties; whilst maintaining a clean, tidy, hygienic and safe environment.
- Overseeing the upkeep of party areas.
- Assisting party with check in and enquiries.
- Training party hosts; guiding rules and regulations.
- Dealing with emergencies efficiently and in timely manner.
- Following all procedures promptly and professionally regarding safety, cleanliness, emergencies and any specific issues that may occur while assisting customers.
Data entry clerk
Baltik IT (SMART P@PER)
Liepaja, Latvia
04.2012 - 01.2014
- Utilized advanced software tools to expedite data entry processes.
- Establishing priority of work based on management directives, regulations and standards, and time allotment.
- Gathering information from various sources for compilation.
- Maintaining adequate records, keeping an up to date filing system.
- Preserving all necessary reports, files, and payment records.
- Reconciling billing and payment batches daily.
- Dealing with customers and clients via email and phone.
- Identifying any problems or issues with the data base and taking appropriate action in discussion with the line manager.
- Ensuring that correct security measures are taken to prevent any unauthorized access to data, in accordance with the Data Protection Act.
- Analyzing and entering financial data into accounting systems accurately and timely
- Reconcile bank statements and other financial records
- Transferring data from paper formats into computer files or database systems
- Completed routine data verification for error reduction and accuracy improvement.
Education
Bachelor's degree - Computer Software Engineering
Riga Technical University
Liepaja, Latvia 09.2008 - 07.2011
Course - INDUCTION TRAINING IN HEALTH CARE AND SUPPORT WORK
Tedmoses Consult Ltd
London 03.2014 - 04.2014
Course - Holistic Sports Nutrition
BSY
01.2016 - 11.2016
Skills
- Supplier relationships management
- Able to prioritise tasks & demonstrate accountability
- Clear decision-making
- Budgeting and purchasing
- Highly proactive attitude
- Familiarity with catering operations
- Stock control expertise
- Trained in first aid
- Calm under pressure
- Allergen awareness
- Cultural awareness
- Team player
- Data Entry
Affiliations
- Football, travelling, photography
Languages
English
Fluent
Latvian
Advanced
Russian
Native
Timeline
Kitchen Manager
Itsu
12.2021 - Current
Course - Holistic Sports Nutrition
BSY
01.2016 - 11.2016
Customer sales assistant, Party Host, Receptionist
Clowntown Children's Indoor Activity centre
05.2014 - 12.2021
Course - INDUCTION TRAINING IN HEALTH CARE AND SUPPORT WORK
Tedmoses Consult Ltd
03.2014 - 04.2014
Data entry clerk
Baltik IT (SMART P@PER)
04.2012 - 01.2014
Bachelor's degree - Computer Software Engineering
Riga Technical University
09.2008 - 07.2011
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