Anna Pochopien
Astley
Summary
I'm a detail-oriented person with expertise in data accuracy, sale orders handling, and product and their pricing. I'm excellent at customer service, financial reporting, and proficient in Excel, including pivot tables, report creation and database management. An excellent telephone manner as well as face to face customer service is also my strong skill. I am looking for a new challenge where I can apply my skills, continue to develop professionally, and contribute to a motivated team. I am highly motivated, adaptable, and quick to learn new processes and environments.
Overview
4
4
Languages
6
6
years of post-secondary education
9
9
years of professional experience
Work history
Pricing/Invoicing Clerk
Shorrock Trichem
2020.03 - Current
- Produced personalised customer tailored quotation for hygiene products
- Produced bespoke reports for customers and other people in the business using SQL
- Looked after the margins of the sold janitorial products for products as well the customer margins
- Supported the sales team with reports, product knowledge, customer queries and requests
- Dealt with customer queries on daily basis via email or on the phone and resolving issues in timely manner
- Worked on Excel on daily basis as well as company systems, invoicing platforms, Microsoft Office
- Dealt with customers on the phone, quoting them prices, helping with queries, helping using the internal online shop
Sales Negotiator/Viewing Assistant
Farrel Heyworth
Bolton
2017.10 - 2020.03
- Accompanied viewers on visits, providing insightful information about each property
- Identified client needs through detailed consultations which led to targeted property searches,.
- Negotiated property sales by building strong relationships with clients.
- Communicated regularly with solicitors to ensure smooth transactions during the conveyancing process.
- Coordinated open house events
Education
Bachelor of Science - Architecture and Urban Planning
School Of Higher Vocational Education in Nysa
Poland 2007.10 - 2011.06
A-Levels -
Adam Mickiewicz II General High School
Poland 2004.09 - 2007.06
Skills
- Data accuracy
- Sale orders handling
- Product and services pricing
- Customer Service
- Financial reporting
- Pivot tables
- Database management
- Professional telephone manner
- Invoice processes
- Excel proficient
Affiliations
- Drawing and Painting
- Motorbiking
- Wood Carving
Languages
English
Fluent
Polish
Native
German
Beginner
Russian
Beginner
References
References available upon request.
Timeline
Pricing/Invoicing Clerk
Shorrock Trichem
2020.03 - Current
Sales Negotiator/Viewing Assistant
Farrel Heyworth
2017.10 - 2020.03
Bachelor of Science - Architecture and Urban Planning
School Of Higher Vocational Education in Nysa
2007.10 - 2011.06
A-Levels -
Adam Mickiewicz II General High School
2004.09 - 2007.06