Anna Ozga
Tankersley
Summary
I am an efficient and organized person who is able to multi task and deal with many different tasks at once. I have a strong background in customer services and I enjoy helping people and giving them support. I work well under pressure and to tight deadlines. I have a cheerful and optimist outlook to my work and enjoy working as part of a team as well as on my own initiative. I have a strong work ethic and desire to success. I like to keep learning new skills which will benefit my company and enable me to do more in my role. I am happy to try any new tasks and be of help in which whichever way I can.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work history
Kitchen Advisor & Designer
Prestons Kitchens
Leeds, West Yorkshire
08.2020 - 10.2023
- Helped clients to envision optimised kitchen space and functionality to promote innovative design ideas.
- Coordinated client consultations to discuss design ideas and functional requirements.
- Attended interior design tradeshows and workshops to research kitchen design trends and build industry rapport.
- Produced and communicated detailed design plans using CAD software.
- Developed key client relationships by providing design solutions meeting needs and budgets without compromising quality or design intent.
- Designed floor plans, elevations, 3D perspective views and material boards for review and presentation, maintaining client input throughout.
- Sourced cost-effective materials to keep client projects under budget.
- Selected furniture and accessories for different interior spaces and desired form or function.
- Adapted client ideas into functional designs for fashionable living spaces.
- Produced innovative and aesthetically pleasing kitchen concepts that incorporate luxury German kitchen product.
Head Receptionist
Holiday Inn
Barnsley, South Yorkshire
11.2016 - 02.2019
- Collected and processed guest data in line with data protection regulations.
- Scheduled and made reservations for guests using hotel and management software.
- Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
- Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
- Collaborated with housekeeping and maintenance to address needs of guests.
- Verified ID and payment preference of guests.
- Answered and transferred calls to designated recipients.
- Achieved 5-star reviews by delivering outstanding customer service.
- Calculated billings and hotel charges and provided receipts.
- Maintained clean, tidy reception areas, ensuring consistently positive first impressions.
- Directed customer calls and communicated messages to relevant team members.
- Greeted guests and facilitated check-in and check-out procedures.
Education
NVQ Level 3 - Business Administration
Barnsley College
Barnsley 03.2017 - 03.2018
NVQ Level 2 - Customer Service
Barnsley College
Barnsley 01.2016 - 01.2017
Skills
- Excellent communication and presentation skills
- Strong organizational skills and attention to detail
- Ability to work within a high pressure
Courses
- SketchUp Course - Armada Training Centre, Bromsgrove
- 2020 Fusion Course - Fusion Office, Bolton
- AutoCad Course - Autodesk, Online
Contest
- Compusoft & 2020 Inspiration Global Contest, April 2021
- Compusoft & 2020 Inspiration Global Contest, June 2022
Hobbies
In my free time I run my own small baking business called Frosting Fantasies. I love baking cakes and decorating cupcakes.
Timeline
Kitchen Advisor & Designer
Prestons Kitchens
08.2020 - 10.2023
NVQ Level 3 - Business Administration
Barnsley College
03.2017 - 03.2018
Head Receptionist
Holiday Inn
11.2016 - 02.2019
NVQ Level 2 - Customer Service
Barnsley College
01.2016 - 01.2017
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