Anna Naichuk
Harrogate,North Yorkshire
Summary
Enthusiastic professional demonstrating strengths in customer service and teamwork. Adapts to fast-paced environments while maintaining attention to detail and service standards. Eager to contribute and support team goals in diverse settings. Dedicated professional leveraging extensive customer service experience in fast-paced environments. Optimises guest satisfaction through attentive service and effective communication. Eager to apply strong interpersonal skills in a teaching role, fostering a positive learning atmosphere. Motivated individual with a passion for language and education. Demonstrates adaptability and eagerness to learn, ready to foster student engagement and language proficiency. Commits to creating inclusive, supportive learning environments. Enthusiastic professional with varied experience in customer-facing roles. Adapts quickly to new challenges, maintaining a positive attitude and strong work ethic. Committed to contributing effectively to team success and enhancing service quality. Experienced in translating documents and conversations across multiple languages with precision and cultural sensitivity. Adept at maintaining context, tone, and intent to ensure clear communication. Committed to delivering accurate and timely translations under tight deadlines. Proven ability to grasp and convey complex concepts clearly and effectively. Demonstrated talent in bridging language barriers through strong communication and cultural sensitivity. Adept at problem-solving and working collaboratively in diverse environments. Eager to contribute to impactful projects with focus on precision and clarity. Knowledgeable translation professional specialising in Linguistics. Expert in maintaining language meaning and context for personal and professional documents. Attentive to details to produce accurate, error-free work.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Translator/Interpreter
Self employed
Harrogate, North Yorkshire
05.2022 - Current
- Facilitate effective communication in English for parents to enhance understanding and engagement.
- Transformed and optimised content across diverse fields to enhance clarity and engagement.
Waitress
Starling
Harrogate, North Yorkshire
01.2025 - 03.2026
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Greeted new customers, answered initial questions and took drink orders.
- Assisted in opening and closing duties, including cleaning tasks and preparing the dining area for service.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
- Greeted guests upon arrival, offering menus and providing recommendations to enhance dining experience.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Documented customer orders, calculated bills and processed payments.
- Processed customer payments accurately, handling cash, credit card, and contactless transactions.
- Maintained brand image by keeping neat personal appearance.
- Polished bar glasses and cutlery, maintaining excellent bar presentation.
- Removed discarded trash and used dishes from customer tables.
- Seated guests quickly and coordinated timely service to minimise table wait times.
- Coordinated with kitchen staff to communicate special requests or dietary needs, minimising wait times.
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Advised customers on possible wait times and kitchen delays to manage expectations.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Performed additional tasks to keep dining room running smoothly.
- Participated in team meetings to discuss service improvements and implement new procedures for efficiency.
Online English Tutor
Self employed
Harrogate/Kyiv, North Yorkshire/Ukraine
09.2022 - 05.2025
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Used effective teaching methods to assist with student development, including collaborative learning, positive reinforcement, modelling and explicit instruction.
- Maintained trusting student relationships by providing both educational and emotional support to students.
- Observed and assessed student performance to identify areas requiring improvement.
- Planned and implemented lessons utilising variety of teaching strategies to meet diverse student needs.
- Adapted teaching methods and instructional materials to meet students' varying needs, interests, and abilities, promoting inclusive education.
- Monitored progress through classwork, coursework and project marking to provide extra support for struggling students.
- Assigned homework and quizzes to gauge performance of students.
- Provided positive feedback to instill confidence in students.
- Tutored students in one-to-one and small group sessions to progress learning.
- Earned positive feedback from parents regarding classroom instruction and student learning success.
- Set and communicated ground rules for classroom to encourage respect and personal responsibility.
Waitress
Vivido
Harrogate, North Yorkshire
01.2024 - 01.2025
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Cleared tables promptly after meals, preparing the space for new guests in a timely manner.
- Served food and beverages promptly, ensuring timely delivery and maintaining food quality.
- Reset tables between guests to maintain professional dining space and minimise service delays.
- Removed dishes, glassware and cutlery from customers when finished, asking for refills or extra courses for upselling purposes.
- Maintained safe hygiene and food handling standards for full compliance.
- Greeted new customers and offered immediate seating assistance.
- Assisted in running food, snack and drink orders to customers in timely fashion.
- Removed discarded trash and used dishes from customer tables.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
- Greeted and seated guests to establish prompt, high quality service.
- Managed multiple tasks during busy periods, demonstrating strong organisational skills and attention to detail.
Waitress
Sasso
Harrogate, North Yorkshire
01.2023 - 11.2023
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Greeted new customers, answered initial questions and took drink orders.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Polished bar glasses and cutlery, maintaining excellent bar presentation.
- Seated guests quickly and coordinated timely service to minimise table wait times.
- Advised customers on possible wait times and kitchen delays to manage expectations.
Waitress
Papas
Harrogate, North Yorkshire
09.2022 - 01.2023
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Greeted new customers, answered initial questions and took drink orders.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
- Greeted guests upon arrival, offering menus and providing recommendations to enhance dining experience.
- Assisted colleagues during busy periods, fostering a team-oriented atmosphere to improve overall service.
- Greeted and seated guests to establish prompt, high quality service.
- Reset tables between guests to maintain professional dining space and minimise service delays.
Waitress
Brew Bar
Harrogate, North Yorkshire
06.2022 - 08.2022
- Took payments using card readers and POS machines.
- Processed payments accurately, handling cash, credit card transactions, and issuing receipts.
- Ran food and drinks to tables within tight deadlines, maintaining smooth operations.
- Warmly greeted and seated visitors within target timeframe, enhancing guest experience.
- Delivered great service by being adaptable, using initiative and communicating with diverse range of people.
- Took orders and made suggestions to guest tastes and preferences.
- Delivered outstanding customer experience to meet and exceed customers' expectations.
- Maintained high standards of cleanliness throughout establishment, preparation tables and dining areas.
- Processed cash and card payments, providing correct change and feedback forms.
Education
Bachelor - Korean Language, Intercultural Communication and Linguistics
York St John University
York 2025 - Current
A-Levels - School Education
Harrogate Grammar School Sixth Form
Harrogate 2022 - 2024
Skills
- Customer service
- Team collaboration
- Time management
- Adaptability
- Problem solving
- Communication skills
- Positive attitude
- Service efficiency
- Teamwork
- Strong communication
- Positive and approachable
- Organised and reliable
- Highly responsible and reliable
- Patience and composure
- Multitasking efficiency
- Patience under pressure
- Attentive
- Multilingual communication
- Cultural competency
- Conflict resolution
- Language teaching
- Customer satisfaction
- Written translations
- Language teaching experience
- Time management efficiency
- Attention to Detail
- Interpreting
- Verbal and oral communication
- Listening accuracy
- Linguistic creativity
- Native-level Ukrainian, Russian/High knowledge English, Korean
- Machine translation post-editing
Languages
Ukrainian, Russian
First Language
English
Upper Intermediate
B2
Korean
Intermediate
B1
German
Beginner
A1
Romanian
Beginner
A1
Certification
- IELTS certificate; English language
- TOPIC certificate; Korean language
- Certificates of education in Ukraine
- Certificates of education in Great Britain
Interests
- Dancing
- YouTube video
- Reading books
- Learning languages
- Meetings with friends
- Self-development
- Self-love and self-respect
Timeline
Waitress
Starling
01.2025 - 03.2026
Waitress
Vivido
01.2024 - 01.2025
Waitress
Sasso
01.2023 - 11.2023
Online English Tutor
Self employed
09.2022 - 05.2025
Waitress
Papas
09.2022 - 01.2023
Waitress
Brew Bar
06.2022 - 08.2022
Translator/Interpreter
Self employed
05.2022 - Current
Bachelor - Korean Language, Intercultural Communication and Linguistics
York St John University
2025 - Current
A-Levels - School Education
Harrogate Grammar School Sixth Form
2022 - 2024