Anna Michalak
Eastergate,England
Summary
Dedicated professional with a certification in hotel services and a full driving licence (category B). Demonstrates strong team collaboration, quick learning abilities, and a goal-oriented mindset. Known for attention to detail, a people-oriented approach, and high energy levels. Proactive attitude and integrity ensure effective multitasking and environmentally friendly cleaning practices. Committed to maintaining honesty in all interactions while pursuing opportunities to further develop skills in hospitality services.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work history
Carer, Cleaner and Babysitter
Self-employed
London, Surrey
06.2013 - 01.2026
- Maintained high cleaning standards in customers' homes, including dusting and ironing.
- Supervised children aged one to three, facilitating preschool transport and educational activities.
- Provided assistance to an elderly individual with daily routines and medication management.
- Walked dogs and fed animals as part of pet care responsibilities.
- Safeguarded keys and alarm codes, ensuring secure access when required.
- Managed laundry process, washing, drying, folding clothes; keeping wardrobe tidy.
- Organised cupboards and wardrobes to enhance orderliness in the house.
- Shopped for groceries regularly, ensuring sufficient food supplies at home.
Shop Assistant
“Wędlinka” Polish Delicatessen
London, Surrey
03.2013 - 06.2013
- Welcomed and advised customers to enhance service experience.
- Processed payments and reconciled till balances accurately.
- Checked deliveries and organised goods on shelves efficiently.
- Monitored stock levels, placed orders, and managed expiry dates.
- Resolved customer complaints to maintain satisfaction and loyalty.
Receptionist
Hotel Best Inn Bydgoszcz
Bydgoszcz, kujawsko-pomorskie
06.2012 - 12.2012
- Managed reservations and cancellations via phone, email, and in person.
- Checked guests in, allocated rooms, and issued keys.
- Processed guest check-outs, prepared bills, and handled payments.
- Assisted with foreign exchange transactions for guests.
- Addressed special requests including taxi bookings and theatre reservations.
- Responded to guest inquiries regarding hotel facilities and local attractions.
- Resolved complaints efficiently to maintain high service standards.
- Calculated meal costs for incorporation into guest bills.
- Managed phone calls, resulting in effective communication flow within the company.
Financial Settlement Specialist
KCD Dystrybucja Sp. Z o.o.
solec kujawski, kujawsko-pomorskie
10.2011 - 04.2012
- Efficiently managed cash accounts, ensuring precise handling of funds.
- Streamlined operational procedures through innovative system advancements.
- Supervised supplier and customer settlements effectively.
- Accepted and systematically archived crucial documents.
- Worked alongside accounting department to maintain financial integrity.
- Rectified document and invoice discrepancies promptly.
Invoice Clerk
KCD Dystrybucja Sp. Z o.o. Solec Kujawski
12.2009 - 10.2011
- Compiles data from vendor invoices and supporting documents to verify accuracy of billing data and to ensure receipt of items ordered, using calculator and computer: Compares invoices against purchase orders and shipping and receiving documents to verify receipt of items order
- Reads computer files or computes figures to determine prices and discounts, following invoices and credit memorandums, and using calculator
- Records data in control records
- Contacts vendors or buyers regarding errors in partial or duplicate prices, and substitutions
- Maintains file of returnable items received from or returned to vendors
- Writes check or prepares voucher authorizing payment to vendors
Proffesional Practice for Hotel And Catering
Hotel “Pod Orłem”
Bydgoszcz
02.2007 - 04.2007
- Delivered prompt, efficient, and friendly service to customers.
- Maintained high sanitary standards in kitchen and serving areas.
- Informed management of potential service improvements.
- Stored reusable items with care.
- Prepared breakfasts to meet customer demands.
Education
A-level plus NVQ Level 3 - Hotel Management
Zespół Szkoł Gastronomicznych w Bydgoszczy
Bydgoszcz, Poland 09.2005 - 05.2009
Level 3 Nutrition, NCFE CACHE (UK) - nutrition
Learning Curve Group
LondonLevel 3 Diabetes management NCFE, CACHE (UK) - healthcare
Learning Curve Group
London 04.2025 -
Skills
- Hotel services certification
- Full driving license (category B)
- Team collaboration
- Quick learner
- Goal-oriented mindset
- Attention to detail
- People-oriented approach
- High energy levels
- Proactive attitude
- Integrity and honesty
- Environmentally friendly cleaning practices
- Effective multitasking
Languages
English
German (basic)
Polish (Fluent in written and spoken)
Hobby
Arm Knitting, Cooking, Foreign languages (Greek, Spanish)
Affiliations
- Genetics and epigenetics
- gut-brain coinnection
- nutrition and its connection to neurodivergence
Timeline
Level 3 Diabetes management NCFE, CACHE (UK) - healthcare
Learning Curve Group
04.2025 -
Carer, Cleaner and Babysitter
Self-employed
06.2013 - 01.2026
Shop Assistant
“Wędlinka” Polish Delicatessen
03.2013 - 06.2013
Receptionist
Hotel Best Inn Bydgoszcz
06.2012 - 12.2012
Financial Settlement Specialist
KCD Dystrybucja Sp. Z o.o.
10.2011 - 04.2012
Invoice Clerk
KCD Dystrybucja Sp. Z o.o. Solec Kujawski
12.2009 - 10.2011
Proffesional Practice for Hotel And Catering
Hotel “Pod Orłem”
02.2007 - 04.2007
A-level plus NVQ Level 3 - Hotel Management
Zespół Szkoł Gastronomicznych w Bydgoszczy
09.2005 - 05.2009
Level 3 Nutrition, NCFE CACHE (UK) - nutrition
Learning Curve Group