Anna Meredith

• Area manager for 54 sites in terms of their Commercial performance and Operational running.
• Full responsibility and accountability for the P&L’s of each site in terms of revenue and cost, managing a £22Million budget.
• Forward strategy and forecasting for each site and region as a whole, frequently monitoring the predicted impact of strategic changes to increase revenue.
• Making data informed decisions to grow revenue and increase profit margins across all sites, strategic pricing restructures, market analysis and research.
• Presenting weekly to C-Suite on performance, actions, forecasting, budgeting, and forward strategy to drive growth, revenue and partnerships.
• Managing the operational side of the business in terms of structure, standards, H&S and the customer experience.
• Aligned cross-functional teams with company objectives for overall progress.
• Enhanced brand visibility by fostering strategic partnerships and collaborations through the procurement of new business partners.
• Procurement, acquisition and ongoing management of new sites.
• Overseeing successful product launches contributing to increased market share.
• Implementing cost-saving measures, resulting in significant savings for the company.
• Managing and occupying the sublet property portfolio, with ongoing relationships with tenants and landlords.
• Managing and recovering outstanding debt within the business.
• Handling crisis and business critical situations promptly and efficiently, minimising potential risk or damage to the business and customers.
• Line management including KPI and Objective setting, performance monitoring, confident with HR processes including disciplinaries and dismissals.

(Redundancy due to business closure)

• Acquiring new clients, suppliers and account management.
• Dealing with Tier 1, 2 and 3 clients such as William Hill, Bet365, Ladbrokes and a variety of API platforms.
• Ongoing research in to changing trends and gaining an in-depth knowledge of potential clients, competitors, and gaps in the market.
• Collating all researched clients and details on a CRM system.
• Arranging calls and meetings, presenting our product, sales pitches and highlighting our USP’s.
• Pitching at exhibitions such as ICE London (Excel Arena) to obtain prospective business.
• Negotiating commercial rates, exclusive deals, and following the legal process through to completion.
• Maximizing potential income with exclusives and additional products.
• Discussing and finalizing roadmaps with clients so they have a clear view of the strategy and plan.
• Use of systems such as Jira for assigning tasks and tracking the progress.

• Valuing and marketing properties.
• Dealing with enquiries, arranging & performing viewings.
• Negotiating fees – upselling and generating income.
• Maintaining client relationships and each of their individual expectations, building trust and loyalty.
• Regularly altering and updating marketing tactics.
• Photographing properties and writing up marketing profiles.
• Drawing up, providing and updating legal documents.
• Adhering to laws and legislations and undergoing regular in-depth training.
• Dealing with issues and complaints.
• Arranging and conducting maintenance works.
• Achieving targets for call volume, Lets per month, the branch income & meeting deadlines.

• IT permanent recruitment.
• Candidate resourcing.
• Proficient in the use of CRM systems and Microsoft software.
• Database, job board & Linked-in searches.
• Blogging on IT sector and IT knowledge.
• Creating & maintaining hot lists.
• Writing advertisements and job specifications.
• Arranging interviews & preparing the candidates.
• Liaising with senior consultants and clients.
• Relationship building with candidates.

• Ensure a high and consistent level of customer service.
• A busy environment, utilising communication, organisation and decision-making skills, as well as maintaining a positive and friendly attitude.
• Working within large settings of private and public functions.
• Dealing with VIP clients and providing them with a tailored experience.
• Complying with health, safety and hygiene standards.
• Working to EHO Gold standards.
• Upselling products in order to achieve targets.
• Competent in the use of cash handling, EPOS and card reading systems.
• Strong team ethics, supporting and motivating each other