Anna Mercer

In my role as School Matron, I developed strong skills in supporting young people's wellbeing, managing sensitive situations, and responding to safeguarding concerns in a calm and professional manner.

• Providing pastoral care and emotional support to students in a boarding environment
• Supporting young people experiencing distress, anxiety, or difficult home situations
• Maintain confidential student documentation and digital records
• Handle incident documentation and reporting
• Excellent communication between staff, parents, and students to ensure clarity
• Handle incident documentation and reporting
• Assisted in organizing schedules and activities
• Utilised spreadsheets, Microsoft Word, Outlook, and ISAMs to manage records and streamline processes.

• Maintained accurate patient records and care plans to ensure best care
• Managed medication documentation and patient monitoring systems to ensure patient safety
• Coordinated with multidisciplinary healthcare teams
• Ensured compliance with healthcare documentation standards to uphold quality of care
• Used digital systems to record. track, and review patient information
• Conducted initial patient assessments upon admission; identified health needs and concerns swiftly.
• Delivered compassionate end-of-life care, eased distressing experience for families and patients alike.
• Provided emotional support to patients and families during challenging times.
• Participated actively in continuous professional development activities; stayed abreast of latest advancements in healthcare industry.
• Monitored vital signs, ensured stability.
• Maintained strict infection control standards throughout ward duties, minimised cross-contamination risks.