ANNA MCCABE
Clydebank
Summary
Enthusiastic team member, using exceptional communication and relationship-building abilities to grow within the company. Using industry experience to offer hard work and dedication. Resourceful and able to creatively solve problems, with exceptional time management skills .
Overview
6
6
years of professional experience
Work history
Bar supervisor
Boclair House Hotel
Glasgow, Glasgow
06.2023 - Current
- Maintained exceptional customer service at peak times through strategic management of priorities and responsibilities.
- Closely monitored stock levels to implement necessary replenishments for smooth running bar service.
- Ensured presentation of bar and staff met high-quality industry targets and brand values.
- Engaged with guests to create positive rapport, encouraging loyalty
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
Barmaid
Boclair House Hotel
Glasgow , Glasgow
03.2022 - 06.2023
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Refused drinks service to guests without appropriate proof of age.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Displayed products on shelves and displays to encourage purchases.
Call Handler
Glasgow
03.2020 - 01.2022
- Taking a high number of calls every day meant identifying how to quickly identify customer needs to resolve issues with clear and accurate information was crucial
- Working effectively in high pressure environments is essential and is vital that positive communication in all customer relations is maintained
- Customers were calling in relation to COVID vaccinations, so it was important that exceptional communication and relationship-building skills were applied to develop trusting, professional customer relationships
- The main aspect of the job was to Identify customer needs, clarify information, research every issue, and provided solutions and alternatives
- To make sure accurate information was given communication scripts were followed to guarantee customers were happy with the outcome and were given the best professional experience they could have had.
Barista/Waitress
The Cartvale Bar
04.2021 - 09.2021
- Created a five-star experience and went the extra mile to satisfy customer requests
- Undertook daily preparation of the bar and seating area
- Took beverage and food orders from customers and served their order as requested, with excellent attention to detail and efficiency
- Studied the menu and created cocktails that weren't only tasty but were pleasing to the eye
- Poured pints
- Throughout my shift is kept a general upkeep ensuring everything was cleaned after use and was up to standers throughout the night
- Working within a busy pub showed me that teamwork is key especially on busy nights and from working in this pub I managed to take away many skills that I now use in my day-to-day life
- Performed closing duties such as cleaning, sanitising and replenishing stock
Hospitality Team Member
Glasgow
06.2019 - 03.2020
- Created a five-star experience and went the extra mile to satisfy customer requests
- Undertook daily preparation of the bar and seating area
- Took beverage orders from customers and served drinks as requested, with excellent attention to detail and efficiency
- Cleaned the bar, tables, chairs, and work area to maintain a sanitary environment
- Served many dishes in a quick and effective manner by handling plates with care and precision, prioritising prompt and pleasant service above all else
- Set seats per service with immaculate presentation skills, thoroughly sanitising surfaces and laying out cutlery to create clean and safe dining experience
- Maintained impeccable standards of personal presentation, delivering an optimal customer service experience.
Salon Assistant
Sheona Hosie Hair&Beauty
10.2017 - 11.2019
- Bearsden
- Carried out stocktaking, ordering and stock replenishment for products
- Managed appointment scheduling, monitoring, and responding to customers via phone and social media platforms
- Operated and sanitised all salon equipment
- Tended to clients weekly, delivering high-quality customer service to encourage repeat business
- Greeted and attended to customers upon arrival, including answering queries and preparing beverages to create warm and welcoming atmosphere
- Designed eye-catching merchandise displays for hair accessories and styling tools that were for sale
- Mixed diverse range of hair colours with careful measurements to minimise wastage
- Processed all client payments, handling cash, using the card reader and providing receipts on work completed
- Handled bookings using an appointment system with strong attention to detail to optimise stylist schedules and increase revenue.
Education
HND -
West College
undefined
Advanced Higher - undefined
West College
Higher - undefined
Bearsden Academy
HND - Media Make
West College
2022
Skills
- Excellent Customer service
- Experienced with stock control
- Strong work ethic
- High cleanliness standards
- Good till management skills
- Work well as part of a team
- Team leadership
- keep calm under pressure
Timeline
Bar supervisor
Boclair House Hotel
06.2023 - Current
Barmaid
Boclair House Hotel
03.2022 - 06.2023
Barista/Waitress
The Cartvale Bar
04.2021 - 09.2021
Call Handler
03.2020 - 01.2022
Hospitality Team Member
06.2019 - 03.2020
Salon Assistant
Sheona Hosie Hair&Beauty
10.2017 - 11.2019
HND -
West College
Advanced Higher - undefined
West College
Higher - undefined
Bearsden Academy
HND - Media Make
West College
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