ANNA MAURIELLO
London,United Kingdom
Summary
Organised and detail-oriented professional with strong communication and problem-solving skills. Experienced in office management, reception, and operations coordination, improving workflow efficiency and supporting smooth daily operations. Skilled in multitasking, facilitating team discussions, and resolving issues quickly in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work history
OM / Business Development
NOPI by Ottolenghi
London
2025.05 - Current
- Delivered accurate and efficient day-to-day operations in fast-paced environment.
- Adapted quickly to new systems and processes, improving productivity and workflow efficiency.
- Consistently met tight deadlines while maintaining high standards.
- Provided professional customer service, resolving enquiries and enhancing satisfaction.
- Applied problem-solving and critical thinking to deliver effective solutions.
- Generated new business through networking, outreach, and client engagement.
- Built strong client relationships and collaborated with sales teams to support corporate bookings.
- Managed reservations and amendments using property management systems with accuracy.
Operations Coordinator
Ottolenghi Ltd
London
2024.05 - 2025.04
- Assisted operations managers in coordinating daily activities with marketing, catering, and retail teams across multiple sites.
- Supported procurement processes by monitoring inventory and managing suppliers for new site openings.
- Helped optimise online sales platforms by addressing technical issues and improving order processing workflows.
- Provided administrative support through tracking compliance and managing documents.
- Resolved customer queries effectively to ensure satisfaction levels remained high.
- Aided in ensuring compliance with health and safety and food hygiene standards across operations.
- Coordinated projects for successful completion within set timelines.
Office Manager / Reception Support
NOPI Restaurant
London
2022.05 - 2024.04
- Managed office operations, including correspondence, calendar scheduling, and meeting coordination.
- Maintained accurate and secure digital and physical records, ensuring compliance with company standards.
- Oversaw office supplies, equipment, and vendor relationships to support smooth daily operations.
- Acted as a key point of contact for internal and external communications.
- Supported finance and HR administration, including invoice processing, expense reconciliation, onboarding, and records management.
- Delivered excellent customer service, resolving enquiries and complaints efficiently to improve client satisfaction.
- Trained and supported new staff, maintaining high service standards across the team.
- Coordinated bookings and events, optimising capacity and maximising revenue opportunities.
Assistant General Manager
Ottolenghi Ltd
London
2021.03 - 2022.05
- Assisted in managing daily operations and supported customer service initiatives.
- Helped address customer complaints and contributed to operational enhancements.
- Aided in monitoring financial performance through budgeting and forecasting processes.
- Facilitated staff training sessions and assisted with marketing efforts.
- Supported adherence to regulatory compliance and fostered positive workplace culture.
- Delegated tasks efficiently to maximise productivity.
Supervisor / Office Support
NOPI Restaurant
London
2018.06 - 2021.02
- Provided administrative support including scheduling, stock control, and supplier coordination.
- Placed and tracked orders with suppliers to ensure timely stock replenishment.
- Managed inventory levels to prevent shortages or overstock situations.
- Assisted with onboarding processes and training documentation.
- Supervised dining operations, ensuring exceptional customer service.
- Handled cash transactions and implemented policies and procedures.
- Trained and mentored new team members.
Waitress
Coya Restaurant
London
2015.01 - 2018.03
- Increased customer satisfaction by delivering high-quality service in fast-paced fine dining environment.
- Managed section efficiency while adhering to service standards.
Telesales Admin and Coordinator
Fastweb
Reggio Emilia, Italy
2012.01 - 2014.03
- Facilitated communication between customers and sales team to assist with transactions.
- Assisted with lead management, updated CRM systems, and tracked follow-up actions.
- Coordinated scheduling of sales calls, prepared reports, and supported promotional activities.
- Addressed escalations and resolved customer issues in a timely manner.
- Provided administrative assistance including order processing and data entry.
Education
NVQ Level 3 - Interior Design
National Design Academy
London, United Kingdom 04/2026 -
Rhetoric: The Art of Persuasive Writing and Public Speaking - Rhetorical Devices, Arguments vs Rhetoric, Persuasive Writing, Argument Evaluation, Logical Fallacies
Harvard Business School
London, United Kingdom 08/2025 -
Diploma in Business Account - Economics, Mathematics, Informatics, English Language
Primo Levi
Modena, Italy 07/2011 -
Skills
- Office and diary management
- Leadership
- Customer relationship management
- Communication skills
- Team leadership and training
- Project and event coordination
- Logistics and supply chain management
- Ordering and inventory control
- Calm under pressure
- Problem-solving
LANGUAGES
Italian
Native
English
Fluent
Spanish
Intermediate
Affiliations
- Fashion, Interior Design, Travelling
Certification
First Aid Certificate
References
References available upon request.
Timeline
OM / Business Development
NOPI by Ottolenghi
2025.05 - Current
Operations Coordinator
Ottolenghi Ltd
2024.05 - 2025.04
Office Manager / Reception Support
NOPI Restaurant
2022.05 - 2024.04
Assistant General Manager
Ottolenghi Ltd
2021.03 - 2022.05
Supervisor / Office Support
NOPI Restaurant
2018.06 - 2021.02
Waitress
Coya Restaurant
2015.01 - 2018.03
Telesales Admin and Coordinator
Fastweb
2012.01 - 2014.03
NVQ Level 3 - Interior Design
National Design Academy
04/2026 -
Rhetoric: The Art of Persuasive Writing and Public Speaking - Rhetorical Devices, Arguments vs Rhetoric, Persuasive Writing, Argument Evaluation, Logical Fallacies
Harvard Business School
08/2025 -
Diploma in Business Account - Economics, Mathematics, Informatics, English Language
Primo Levi
07/2011 -