Anna Maria Salamon
Egham,United Kingdom
Summary
Experienced in front-of-house operations with a strong focus on team leadership and staff training. Adept at guest relations and complaint resolution, ensuring high levels of customer satisfaction. Skilled in dietary and allergy awareness, event coordination, and health & safety compliance. Demonstrates problem-solving abilities and resourcefulness, with a keen interest in sustainability and ethical business practices. Adaptable and committed to continuous learning, showcasing cultural sensitivity, communication skills, and emotional intelligence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
The Runnymede on Thames Hotel and Spa
Egham, United Kingdom
10.2016 - 04.2025
- Led day-to-day operations of 4-star hotel restaurants serving up to 150 guests
- Supervised and trained staff, ensuring consistent quality service
- Organized tea tastings enhancing guest experience
- Managed guest complaints and health & safety protocols
- Supervised staff during busy periods for smooth operations.
- Addressed customer queries promptly, ensuring their satisfaction was met at all times
Team Leader, Front Of House
The Runnymede on Thames Hotel and Spa
Egham, United Kingdom
10.2010 - 10.2016
- Supported Management Team with running busy restaurant with 120 covers
- Trained new starters, ensuring consistency in service delivery.
- Addressed customer queries promptly, ensuring their satisfaction was met at all times,
Waitress
Kilcamb Lodge Hotel and Restaurant
Strontian, United Kingdom
09.2009 - 09.2010
- Delivered fine dining service in 2 AA Rosette environment
Education
Foundation Certificate - Environmental Management
IEMA (Institute of Environmental Management & Assessment)
UKTourist Organisation Technician, - Tourism and Travel
Regional School of Tourism
Polanica Zdroj, Poland /1997 - /1999
Skills
- Front-of-house Operations
- Team Leadership & Staff Training
- Guest Relations & Complaint Resolution
- Dietary & Allergy Awareness
- Event Coordination
- Health & Safety Compliance
- Problem Solving & Resourcefulness
- Interest in Sustainability & Ethical Business
- Adaptability & Continuous Learning
- Cultural Sensitivity
- Communication & Emotional Intelligence
Certification
Wine & Spirit Education Trust, Level 2 Award in Wines and Spirits, Distinction
Award for Personal Licence Holders (APLH) Level 2
Affiliations
- Yoga and meditation – consistency, focus, mental clarity Running and fitness – discipline, long-term goals (aiming for a marathon) Travel and cultures – curiosity, adaptability, broadening perspectives Flute playing – patience, attention to detail, creative focus Making personalised gifts – creativity, appreciation of process over perfection, meaningful connections
References
References available upon request.
Timeline
Assistant Restaurant Manager
The Runnymede on Thames Hotel and Spa
10.2016 - 04.2025
Team Leader, Front Of House
The Runnymede on Thames Hotel and Spa
10.2010 - 10.2016
Waitress
Kilcamb Lodge Hotel and Restaurant
09.2009 - 09.2010
Foundation Certificate - Environmental Management
IEMA (Institute of Environmental Management & Assessment)
Tourist Organisation Technician, - Tourism and Travel
Regional School of Tourism
/1997 - /1999
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